Job Description

Assistant Manager - St. Albert Location

Get to know us:

At Cranky's Bike Shop, our mission is simple: helping riders get the most out of their cycling experience. Since opening our doors in St. Albert in March 2001, we've grown from a small 1200 sq ft shop to our current 3500 sq ft location--our flagship store and the heart of our family-owned business. Now with three locations across the Edmonton area, we've never forgotten our roots in the St. Albert community or our commitment to the loyal customers who've been with us from the beginning.

We believe that a cyclist doesn't fit into a cookie-cutter mold. That's why our stores feature a diverse selection of bikes--from e-bikes to mountain bikes to road bikes and more--with thoughtfully curated gear designed to meet our customers' unique riding needs.

Our Culture:

Biking is our passion, no matter what style. We believe in team building through group staff rides and engaging in cycling-related volunteer opportunities in the Edmonton area. We pride ourselves on being inclusive and welcoming riders of all abilities into our team. Teamwork, honesty, and professionalism are values we look for in potential team members.

Job Purpose:

Are you passionate about cycling, delivering personalized customer experiences, and leading by example? Our St. Albert location serves a tight-knit community where many of our customers know us by name--and we know them and their families. We're looking for a high-energy Assistant Manager who thrives on building relationships, providing exceptional service, and supporting a dynamic team to help riders get the most out of their cycling experience.

Who you are:

A passionate cyclist who leads from the front and inspires others through action A people person who excels at building genuine customer relationships and creating personalized shopping experiences A hands-on team player who supports the Store Manager and empowers staff to succeed Energetic, community-minded, and thrives in a fast-paced environment Experienced in sporting goods retail with strong product knowledge Flexible to work a variety of shifts from Monday to Saturday

What you'll do:

Lead by example:

Model exceptional customer service, meet sales goals, and motivate your team through positive energy and hands-on support

Create memorable experiences:

Build lasting relationships with customers in-store, over the phone, through social media, and via email--treating every interaction as an opportunity to strengthen our community ties

Support daily operations:

Assist in overseeing store operations, maintaining store presentation, and ensuring timely completion of bike repairs, builds, and check-overs

Develop your team:

Help onboard and train new employees, provide coaching, and support staff in delivering the personalized service our St. Albert customers expect

Collaborate seamlessly:

Work closely with the General Manager, service writers, bike mechanics, and sales team to maintain efficient operations and excellent communication

Drive results:

Support merchandising strategies, assist with inventory management, and contribute to achieving sales and margin goals

Engage locally:

Participate in store-sponsored events and help strengthen our connections within the St. Albert cycling community

What you've done:

Education:

High School Diploma or equivalent

Experience:

Minimum 2 years of sporting goods retail experience; bike shop experience is a strong asset. Previous supervisory experience is beneficial but not required

Skills:

Cash handling and credit card processing experience required. Experience with online order processing is an asset

Physical requirements:

Able to lift items up to 30 pounds and comfortable working on ladders

What you'll receive:

Competitive wages with potential for performance bonuses Comprehensive training and opportunities for growth Generous discounts through Cranky's and our distributors The chance to be part of a family-owned business with deep community roots
We thank all applicants for their interest; however, only those selected for an interview will be contacted. When applying, please attach your resume and a cover letter explaining why you'd be a good fit for this role and our St. Albert community.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care On-site parking Store discount Vision care
Work Location: In person