Job Description

: Administrative Assistant / Operations Support / Bilingual / Hybrid

(Note : version francais plus bas)

At

Northern Saunas

, we design wellness solutions that inspire healthier living and create moments of connection--with oneself and with others. By bringing the timeless Scandinavian tradition of sauna therapy into homes and businesses across North America, we help people cultivate balance, self-care, and togetherness in their lives.

We're guided by the values of

humility, proactivity, and excellence

, and we're looking for someone who shares these principles. If you value meaningful work, are highly organized, and thrive in a dynamic environment where structure meets creativity, this could be the perfect opportunity for you.

What You'll Do

As an

Administrative Assistant

, you'll play a key role in keeping our operations running smoothly. You'll help manage supplier and customer data, assist with administrative coordination, and bring structure to our internal tools (like Google Drive, Notion, and Zoho).

Your work will ensure that information flows efficiently across teams, allowing everyone to focus on what matters most: creating outstanding wellness experiences for our customers.

This is a

full-time hybrid position

, with competitive pay

(based on experience)

and opportunities for growth within a fast-evolving company.

Key Responsibilities

:

Administrative & Operational Support

Process supplier invoices and manage payment-related communications. Create quotes and ensure client contact data is accurate in our operational systems. Maintain up-to-date records in Zoho (price lists, product costs, customer data).

Information Structuring & Continuous Improvement

Update and organize our internal documentation (templates, procedures, training materials). Lead the migration and organization of company data from Google Drive to Notion. Help standardize workflows and identify opportunities for greater efficiency.

Purchasing & Vendor Coordination

Handle purchasing of office supplies and consumables. Research and qualify new vendors for operational needs (packaging, logistics, IT, etc.).

Customer & Team Support

Answer occasional inbound calls and route them to the right team members. Ensure customer issues are documented properly in our system to support ongoing service improvements. Help clean and structure customer and operational data for better visibility.

Website & Communication Support

Update website content (prices, promotions, visuals) with accuracy and consistency. Support marketing or technical teams with layout and documentation tasks.

Who You Are

You'll thrive in this role if you:

Are

bilingual (French & English)

, with strong written and verbal communication in both. Are highly

organized, detail-oriented

, and take pride in clean, accurate work. Are

proactive and resourceful

, with the ability to anticipate needs before they arise. Enjoy structuring information, solving operational puzzles, and creating order. Are comfortable using modern digital tools (Google Workspace, Notion, Slack, Zoho). Can balance multiple priorities with a calm, positive attitude.

Nice to Have

Experience creating professional documents or internal presentations. Familiarity with

Zoho CRM, Zoho Books, or Zoho Desk

. Experience managing or restructuring collaborative tools like Notion or Google Drive.

Why Join Us

At Northern Saunas, you'll be part of a passionate team that values connection, wellness, and craftsmanship. We offer:

Competitive compensation (based on experience). Hybrid work flexibility (in-office & remote). A collaborative, growth-minded environment. Opportunities to improve systems and shape the company's operational backbone. The satisfaction of contributing to a brand that helps people live better, every day.

Description de Poste : Adjointe administrative (vente, operations, direction) / Bilingue / Hybride

Chez

Northern Saunas

, on ne vend pas que des saunas : on cree des experiences de bien-etre qui rapprochent les gens d'eux-memes et des autres. Notre mission est d'apporter la tradition scandinave du sauna et du bien-etre dans les foyers et entreprises a travers l'Amerique du Nord, avec authenticite, design et qualite.

Nous valorisons

l'humilite, la proactivite et l'excellence

, et nous cherchons une personne qui partage ces valeurs. Si tu es organisee, curieuxse, autonome, et que tu aimes mettre de l'ordre dans le chaos, ce poste est pour toi.

Ta mission

En tant qu'

Adjointe administrative

, tu seras la personne-cle qui veille a ce que tout roule. Tu aideras a gerer les fournisseurs et les donnees clients, a organiser les documents internes, et a ameliorer les processus pour que chaque equipe travaille plus efficacement.

C'est un poste

a temps plein

,

hybride

, avec une remuneration competitive

selon ton experience

et plusieurs opportunites d'evolution.

Ce que tu feras au quotidien :

Administration & coordination

Saisir les factures fournisseurs et suivre les paiements. Creer des soumissions et assurer la mise a jour des contacts dans nos systemes. Mettre a jour les informations (prix, couts produits, etc.) dans

Zoho

.

Structuration de l'information

Tenir a jour la base de connaissance interne (gabarits, procedures, documents de formation). Organiser le transfert des fichiers

Google Drive

vers

Notion

. Participer a l'amelioration continue de nos processus internes.

Achats & fournisseurs

Gerer les commandes de fournitures et consommables. Trouver et qualifier de nouveaux fournisseurs selon les besoins.

Support client & interne

Repondre aux appels entrants et orienter les demandes efficacement. S'assurer que toutes les plaintes et requetes sont bien enregistrees dans

Zoho Desk

. Nettoyer et structurer les donnees clients pour en tirer des apprentissages.

Support web & communication

Mettre a jour le site web (prix, promotions, contenus). Creer et mettre en page des documents internes alignes avec notre image de marque.

Profil recherche

Bilingue francais-anglais (parle et ecrit). Structuree, rigoureuxse et autonome. A l'aise avec la technologie (Google Workspace, Notion, Slack, Zoho). Bonne communication ecrite et orale. Capacite a gerer plusieurs priorites avec calme et efficacite.

Les petits plus

Experience avec Zoho CRM / Books / Desk. Avoir deja organise un espace collaboratif (Notion, Drive). Avoir un interet pour la structure, la documentation ou l'amelioration des processus.

Pourquoi rejoindre Northern Saunas

Salaire competitif selon experience. Travail

hybride

avec une belle autonomie. Une equipe passionnee, bienveillante et motivee. L'opportunite de batir et d'ameliorer des systemes concrets. Et surtout : un environnement ou

bien-etre, excellence et cohesion

guident chaque action.
Job Type: Full-time

Pay: $25.00 per hour

Application question(s):

How many years of customer services experience do you have?
Education:

Secondary School (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Boucherville, QC J4B 5H3