Job Description

Requisition ID: 175267

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:
The Property Services Assistant Manager is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the Banks owned office buildings and branch locations. This job is also responsible for the timely resolution of all client requests pertaining to property services. The Property Service Assistant Manager is involved in all aspects of day-to-day operations working closely with the Property Manager to address and resolve property related issues to include but not limited to, security, janitorial services, system maintenance and repair, etc.

The Property Services Assistant Manager is responsible to manage building projects at the Banks owned office locations, with an initial focus on smaller scaled projects valued under $250,000. The Property Services Assistant Manager is accountable for directing and coordinating all aspects of the building projects to include preparation of the budgets, schedules, award of contracts and overall management of the project work. The Property Services Assistant Manager must ensure that the delivery of service is consistent with the ScotiaService Standards and Complaint Resolution Standards and Procedures and agrees to adhere to the Bank\'s Guidelines for Business Conduct.

Accountabilities:

• Processing service requests received by telephone, e-mail, updating Service Now (Bank service request system) of such requests to meet reporting and analysis requirements.
• Monitor the centralized Service email box and take the required action, escalating to the appropriate teams.
• Review of demand work orders to ensure the issues are addressed in a timely manner
• Review and analyze service requests, escalate repeat calls to ensure there isn\'t underlying ongoing system issues.
• Administrating and monitoring service contracts including cleaning and reviewing vendor/contractor performance.
• Work with Property Manager to ensure that all vendors providing services are under contract and all are entered and kept current in the Banks Contract Management system.
• Assisting the Property Manager with budget/expense variance analysis; preparing monthly forecasts of expenditures and preparing the annual operating and capital budgets
• Establishes and maintains working relationships with Clients and service providers
• Monitor preventative and corrective maintenance schedules and oversees maintenance activities.
• Review and approve invoices. Project Management- Manage all aspects of Building projects as follows:
• Preparing estimates and budgets, controlling the tendering process, and managing consultants and contractors through the construction process.
• Control the budget and costs factors for each project by managing the Project Expenditure (PX) process, setting up and obtaining required approvals for project budgets, managing and directing the tendering process, controlling and managing expenses (both internal and from non-Bank contractors and consultants), and acting as a control point to monitor all financial aspects during the course of a project.
• Initiate the implementation of construction drawings to ensure adherence to Bank standards, identifying, negotiating and hiring qualified external consultants and construction firms, coordinating the procurement and cost-effective quality control of all required equipment and services, conducting site inspections, expediting and coordinating change orders, and providing contract administration services.
• Manage the development and progress of all projects by creating, negotiating, and monitoring performance schedules, cashflow, dependencies and resources, and all other critical activities, and reporting status, delays, potential problems and recommended solutions to management on an ongoing basis.
• Manage the hiring of consultants and selection of trades and vendors, organizing security as necessary, elevator, and building access, identifying, selecting, and directing trades on-site during construction, identifying and expediting resolutions to deficiencies following project completion.
• Coordinate with the client construction schedules to ensure little to no workplace disruption, coordinate as necessary after hours works such as power shutdowns, facilitate noisy work etc.

Requirements:

• The incumbent must be a skilled and qualified professional with experience in the fields of Property and Project Management with 2-3 years experience.
• The incumbent requires excellent interpersonal and strong customer- oriented skills in order to deal with tenants and other bank departments.
• The incumbent must have good communication skills both written and verbal as well as strong analytical and problem-solving skills.
• The incumbent must have the ability to work independently and be able to a multi-task.
• Excellent working knowledge of construction materials, methods, and related contract documents is essential, as is an understanding of the budget and accounting processes.
• The incumbent must have good technical problem-solving skills including understanding of current building codes and bylaws, contractual agreements, legal documents and building technology.
• The incumbent must be flexible and a strong team player in order to conduct work within a team environment and willing to share and exchange knowledge and ideas.
• Ability to work under pressure while prudently managing risk is required, as is a high level of energy and personal stress management.
• Good computer skills including experience working with Word, Excel, Project, Power point and Teams are required, and a working knowledge of CAD would also be an asset.

Education/Other Experience:

MINIMUM EDUCATION:
Community college diploma or equivalent training

JOB-RELATED EXPERIENCE:

• 2-3 years job-related experience (Property Management / Project Management)
• Ability to effectively communicate both orally and in writing with peers, managers and clients.
• Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
• 1+ year of directly relevant Commercial Real Estate Property Management experience.

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank