Job Description

Application Deadline: January 22, 2023

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto\xe2\x80\x99s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre! We are currently seeking several Assistant Production Coordinators to help assist with the execution of festivals, events and activities on our 10-acre waterfront campus.
Position Title: Assistant Production Coordinator Department: Production Reporting to: Senior Manager, Production Rate of Pay: $22.50 per hour Type of Employment: Casual Hours of Work: Based on organizational need, and include evening and week-end work shifts

Summary of Function:

The Assistant Production Coordinator (APC) provides stage and venue management support for events, festivals and activities under the supervision of a Production Manager or a Production Coordinator. The APC works with various service departments including Ushers, Bartenders, Operations, Grounds, Security and Technical Services to ensure excellence of presentation and positive artist and patron experiences.

Duties

• Provide venue management for an assigned venue or area during each shift by confirming all required staff are present and briefed, greeting performers and clients and introducing them to key support staff, reviewing production schedule details and ensuring production, patron and artist hospitality requirements are met.
• Responsible for stage management duties when assigned to events with a performance or stage element. Ensures event starts and ends on time, cues performers and on stage activity, moves non- technical equipment and props on and off stage or works with visiting stage manager performing these duties except when working in one of the union theatres.
• Perform house management duties in terms of patron service when there is not front of house staff assigned to the event.
• Responsible for making sure the venue is properly set up according to capacity.
• Ensure everything is in order during an even regarding set up, event execution and strike.
• Make necessary changes to seating, flow of patron traffic, and sets up signage.
• Liaise with hospitality staff and caterers on the coordination and presentation of bar service, receptions and other food and beverage service during an event.
• Ensure the Production Manager/Production Coordinator is kept up to date with the event activity details and changes by reporting to them during an event.
• Required to write a shift report for each shift detailing patron numbers for statistical analysis, detail event highlights and issues, patron service and facilities/venue notes and recommendations.
• Responsible for recording technicians\xe2\x80\x99 and front of house staff hours as part of daily shift reports.
• Complete and submit SOCAN and archival filming permits when required.
• Responsible for providing a high level of customer service as a priority, responding to patron concerns and inquiries. Responds to patron complaints effectively.
• Refer issues to the appropriate person or department if suitable resolution cannot be made at the time.
• Ensure the \xe2\x80\x9chouse\xe2\x80\x9d is prepared and all front of house details are addressed including reserved seating, meeting and assisting with VIPs and accessible seating is designated.
• Offer assistance to patrons with accessibility needs.
• Ensure assigned venues/facilities are clean and safe for patrons.
• Assist visiting media representatives providing information and directing them to locations where they can set up.

Requirements

• Working knowledge of techniques, methods and procedures of theatre, dance, and music productions and presentations including; stage management; power point and other media presentation; patron services; appropriate safety precautions and procedures.
• 1-3 years of demonstrated experience in technical/production in theatre, dance, and music.
• Stage management skills and experience.
• Strong passion for the arts and client engagement.
• Highly effective communication, presentation, interpersonal and relationship building skills required in working with individuals at all levels of the organization, arts and cultural partners, and rental clients; and fostering open and honest relationships and communication, respecting confidentiality.
• Result-oriented and proactive, with the ability to multitask, prioritize and work independently.
• Outgoing and able to establish relationships quickly when meeting new people.
• Experience in the not-for-profit sector, corporate event management and /or logistics is an asset.
• Knowledge of Canada\xe2\x80\x99s art community and understanding of AODA an asset.
• Current Province of Ontario driver\xe2\x80\x99s license or evidence of equivalent mobility an asset.
• Able to work shifts that vary and include weekdays, evenings, weekends, holidays and/or irregular hours. Intense period of time requiring weekend work is the summer festival season May to October.
• Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada for the full duration of the contract.
• Harbourfront Centre recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization

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Our Values

Open
We\xe2\x80\x99re friendly, welcoming and inclusive, with an experimental attitude that thrives on collaboration. Brave
To achieve our bold ambition we empower and support imaginative risk and we always try to learn from our mistakes. Rigorous
We are committed to excellence in all we do, ensuring every visitor encounter is safe, memorable and enriching. Kind
We value and respect each other and all our visitors, celebrating difference and striving to realise potential.

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Harbourfront is committed to diversity and inclusiveness. We encourage qualified candidates from all backgrounds to apply by contacting jobs@harbourfrontcentre.com by no later than January 22, 2023. Please quote Assistant Production Coordinator in the subject line of your application. We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.