Job Description

ABOUT ACTIVA:

Activa is Waterloo Region's largest land developer and home builder. For the last 30 years, we've developed communities for families and individuals to thrive. Now, through our property management division, Cornerstone Property Management Inc, we are excited to offer rental options in order to meet the diverse real estate needs of Waterloo Region and its residents. Waterloo Region is our home, and it's our privilege to help our city take shape.

WHAT WE PROVIDE:

Paid sick days Competitive compensation Company paid health and dental benefits RRSP Matching Work-Life harmony Strong focus on employee health and well being Local Work (All of our offices and sites are located within the KW Region)

Job Title:

Assistant Manager, Property Management

Reports to:

Manager, Property Management

Job Type:

Permanent, Full Time

Location:

Waterloo, Ontario

ROLE SUMMARY:

The Assistant Manager, Property Management works closely with the Manager, Property Management to support the full scope of property management activities, including leasing, maintenance coordination, reporting, and tenant relations. This role involves engaging with prospective tenants, conducting leasing tours, scheduling and overseeing maintenance and repairs, and collaborating with the accounting team to ensure accurate and detailed financial records. The Assistant Manager, Property Management, is also responsible for rent collection and addressing tenant concerns as needed. As the department continues to grow, this position will contribute to its development by identifying and implementing process improvements that enhance the overall quality and efficiency of the property management program.

The ideal candidate must be able to work a flexible schedule, including maintaining an on-call schedule, and booking some appointments in the evenings and weekends as necessary.

KEY RESPONSIBILITIES:

Provide excellent customer service throughout the tenant lifecycle. Prioritize leasing activities by managing prospective tenants and conducting property tours to meet established leasing performance targets. Ensure high quality execution of all leasing and tenant administration activities. Support the timely collection of rents and prepare filings if necessary. Support the Manager and Property Service Technician in coordinating one-time work orders, while also organizing recurring maintenance with external contractors and internal teams. Prepare the monthly reporting package, including market rent surveys, rent rolls, AR, maintenance activities etc. Ensure tenant ledgers are kept accurate and up to date, liaise with accounting to establish and maintain records. In collaboration with the Manager and Director, develop new programs, processes and documentation to better support the tenant's experience and strengthen operations. Liaise with internal teams, including marketing, construction and warranty to efficiently manage the rental portfolio. Provide interim administrative assistance to the Property Management team by working closely with the Manager to ensure efficient operations, timely task completion, and minimal workflow interruptions during a team member's maternity leave. Other tasks as required.

QUALIFICATIONS:

Post secondary degree or diploma. At least 3-5 years' experience in Property Management, or 5 years management experience in a sales environment. Experience with property management software (Yardi, Entrata, ResMan) and Microsoft Office products. Must possess a valid Driver's license and possess a personal vehicle that is properly registered and insured. Knowledge of property management principles, procedures, and standards, as applied to residential and commercial facilities is considered an asset. Experience with a rental portfolio greater than 200 units is considered an asset. Experience with new construction leasing is considered an asset. Experience with condo-titled rental projects, and/or any condo certifications is considered an asset.

PERSONAL ATTRIBUTES:

A passion for creating exceptional customer service experiences. Strong team player and ability to multi- task in a fast-paced environment. Self-starter who is highly organized, works efficiently, and with minimal supervision. Ability to communicate effectively, both verbally and in writing. Comfortable working both independently and as part of a team, Strong planning, coordination and prioritization skills. Ability to coordinate and/or supervise independent contractors. Strong troubleshooting and problem-solving abilities. Ability to develop and maintain record keeping systems and procedures.
The successful candidate will be required to produce a satisfactory Criminal Record Check and Judicial Matters Check in the original format and dated within one (1) month of the conditional offer from Cornerstone Property Management Inc.

If you are self-motivated and are looking for an opportunity to expand your career in a dynamic and enthusiastic environment, you are invited to submit your resume.

We appreciate your interest, however only qualified candidates will be contacted.

Activa is committed to creating an inclusive environment for all individuals. We support the goals of the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation throughout the recruitment process, please contact our Human Resources department.

Job Type: Full-time

Application question(s):

Are you eligible to work in Canada? What are your wage expectations for this role?
Experience:

Property management: 3 years (preferred) Sales management: 5 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person