Job Description

Established in 2011, Forthright Properties is a dynamic and rapidly growing professional property management company with a head office located in Winnipeg. With properties located across Manitoba & Winnipeg, we believe everyone should have a clean, attractive, and safe place to call home.

Assistant Manager, Property Operations

The Assistant Manager, Property Operations assists in overseeing the day-to-day management and maintenance of a portfolio of properties, ensuring they are well-maintained, financially viable, and compliant with all relevant regulations. This role is responsible for all aspects of operational property management including maintenance coordination, vendor administration, insurance, security, inventory and procurement. They also provide daily leadership to an administrative team, leveraging reporting and analytics to drive performance, ensuring timely completion of service standards, and successful execution.

Key Responsibilities

Maintenance and Asset Management:

+ Coordinate and support routine and preventive maintenance to ensure property safety, functionality, and appearance.
+ Assist in overseeing the maintenance and enhancement of curb appeal, the overall appearance, of the exterior and upkeep of common areas across the entire portfolio.
+ Ensure all tasks are completed promptly and to a high standard by closely monitoring and following up with contractors.
+ Address and resolve deficiencies through timely follow-up on repairs and maintenance needs.
+ Conduct regular inspections to ensure common areas and property exteriors meet quality and safety standards.
+ Handle all escalated resident requests or complaints related to exterior or common area upgrades and maintenance, providing timely and effective resolutions.
+ Leverage KPI's and dashboard metrics to ensure timely execution of maintenance coordination and documentation.

Insurance and Risk Management:

+ Support the insurance process, ensuring properties are adequately insured, managing claims as needed and maintaining accurate records.
+ Assist in conducting regular property inspections to identify and mitigate potential risks.
+ Assist in overseeing the management of keys/fobs with contractors/vendors

Leadership of Staff:

+ Provide guidance and support to indirect reports.
+ Help to prepare and administer employee reviews.