Job Description

Responsibilities:

Manage day-to-day operations of the cafe Recruiting, training, and supervising cafe staff. Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence. Ensuring the proper clock in/out of employees. Train employees on drinks preparation and proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients) Receiving delivered cafe supplies and verifying that the correct items and quantities have been delivered. Taking inventory of cafe supplies and ordering new stock as needed. Maintain updated records of daily, weekly and monthly revenues and expenses Ensuring that all cafe expenses are within budget and identifying ways to decrease operational costs. Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks) Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidy Nurture friendly relationships with customers to increase loyalty and boost our reputation Resolving customer complaints regarding food quality and customer service. Suggesting new menu items based on customers' preferences and feedback. Identifying strategies to retain and attract customers.

Requirements and skills:

Proven management experience as a Cafe/Restaurant Manager or Barista. Hands-on experience with professional coffee machines Good math skills. Hard working. Availability to work within opening hours (including weekends and holidays). Excellent communication skills with the ability to manage and motivate a team. Customer service attitude. High school diploma or CEGEP. Bachelor's degree or certification in business administration or business management is advantageous. Sound knowledge of food health and safety regulations. Strong business acumen. Exemplary management skills. Excellent organizational and time management skills. Effective communication skills. Exceptional customer service skills.

Benefits and salary are to be discussed.

Job Type: Part-time

Benefits:

Discounted or free food
Ability to commute/relocate:

Montreal, QC: reliably commute or plan to relocate before starting work (required)
Work Location: In person