Report To: Store Manager
Role: Assistant Manager
Lammle's Western Wear and Tack operating since 1983, is family owned and operated in Calgary, Alberta. With stores located throughout Western Canada, we serve both rural and urban centers. We provide authentic western wear for the entire family, in addition to selections of tack for both Western and English equine enthusiasts.
When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it's easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively manage and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the "Lammle's Experience".
Responsibilities:
Making the company mission statement our driving force
Managing all aspects of the day to day operations of the store in a manner consistent with Lammle's culture, Performance Standards and Beliefs, while providing the Lammle's Experience.
Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre
Human Resources Management
Staff recruitment, training and development of future store leaders. Recognize and develop future store leaders
Create and maintain a positive team environment whose players are passionate about our Performance Culture
Process Outfitter Performance Evaluations on an annual basis
Maintain open and honest communication with staff
A commitment to open communication throughout the company
Operational Management
Guiding and supporting the implementation of company policies and procedures
Operating a profitable store, while contributing to company strategies
Executing all training standards, company programs as per direction.
A strong focus on customer service and consistently maintaining customer service levels
Accurate inventory control, minimize Shortage & Adjustments, maintain accurate store inventory
Ensure Manuals (Human Resources, Operations, Product Knowledge) are accessible to all staff and kept up to date
Ensure accurate, legible, and timely daily, weekly, and monthly reporting. This includes payroll, Report 51, boot repairs, staff purchases, and layaway aging
Ensure that the store's physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
Ensure that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
Merchandise Management
Coach and train staff on merchandise display and presentation consistent with Lammle's image
Merchandise the store based on promotions or season and store profile
Communicate and support company promotions
Complete markdowns and transfers accurately and in a timely manner
Use windows and store fronts effectively
Provide product knowledge training and coaching to all outfitters
Promoting and enhancing our company image
Ensure displays and presentations are consistent with Lammle's image.
Skills:
Leader who can engage, inspire empower and motivate others to act.
Strong personal skills, outgoing and able to communicate with co-workers and customers
Sales and customer service orientated, ability to identify opportunities and problem solve
Critical thinking skills, proactive and innovative
Self-motivated, having an ownership mentality and a can-do approach.
Western knowledge preferred
Qualifications:
Retail Management experience a must
Tack Experience and knowledge an asset
Job Types: Full-time, Permanent
Work Location: In person
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