Job Description

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION: Assistant Manager

STATUS: Permanent; Full-Time

SHIFT: 35 Hours per week

LOCATION: North Cariboo Animal Centre in Prince George, BC

CLASSIFICATION: Exempt

WAGE: Salaried

CLOSING DATE: Open Until Filled

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission and principles.

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

About the Position:

Reporting directly to the Animal Center Manager, this position acts as \xe2\x80\x9csecond in command\xe2\x80\x9d at the Animal Center /location. This position supports the Animal Center Manager in fulfilling the fundamental requirements of their role and meeting the annual targets and goals for the Animal Center.

Approximately 50% of the Assistant Manager\xe2\x80\x99s time is devoted to the management of volunteers including recruitment and selection, training, program development, and performance management. The incumbent will evaluate and grow the volunteer programs based on the needs and goals of the shelter.

The incumbent will need to provide exemplary customer service and ensure staff and volunteers provide customer service at the highest level through training, supervision, and coaching.

The Assistant Manager makes decisions, including supervision of staff and volunteers on behalf of the Animal Center Manager in their absence, including during periods of vacation, illness, and on their regular days off.

Following the lead of the Animal Center Manager, the Assistant Manager ensures that the vision and strategic initiatives are implemented and reflected in the Animal Center and community by meeting operational goals and objectives consistent with the Strategic Plan.

Some specific duties:

• Provides support to the Animal Center Manager based on goals, targets, and resource allocation of the Animal Center /location.
• Responsible for the screening, selection, and retention of volunteers within the BC SPCA\xe2\x80\x99s approved recruitment process. Develops and implements strategies to recruit volunteers based on needs of location and community demographics.
• Ensures that a current volunteer database is maintained through \xe2\x80\x9cBetter Impact\xe2\x80\x9d for the purposes of communicating with volunteers and tracking hours and output of volunteers.
• Supervises volunteers in performance of duties providing them continuous feedback and guidance when requested or required. Conducts recognition programs to honor volunteers by celebrating successes and achievements.
• Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program including foster network that supports ongoing BCSPCA programs and activities.
• Acts as an ambassador of the BC SPCA at community events, maintaining and improving partnerships with community partners such as businesses, vendors, and sponsors.
• Communicates with the community to promote humane animal care, address animal welfare issues and promote the activities of the shelter in accordance with BC SPCA\xe2\x80\x99s mission and vision.
• Replies to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service and assists in resolving escalated customer service complaints in a timely manner.
• Assists in overseeing the delivery of high customer service standards from staff and volunteers through supervising overall customer satisfaction in the Animal Center and providing training and coaching as necessary.
• Provides customer support by assisting shelter staff with customers, answering telephones, adoptions and animal emergencies.
• Maintains optimum welfare standards in the shelter at all times as defined by the CSC guidelines, ShelterSense programs and related BC SPCA programs and policies.
• Assists the Animal Center Manager in providing on-going training, direction, motivation, and coaching to staff. Assists with performance reviews and performance management as directed by the Animal Center Manager.
• In conjunction with the Animal Center Manager, is responsible for administrative functions such as inventory, scheduling, payroll and completion of financial paperwork in a timely manner.
• Assists Animal Center Manager in complying with revenues and expense targets within the approved Animal Center budget on an ongoing basis.
• Works collaboratively with cruelty investigations department to ensure appropriate Animal Center response to cruelty investigations.
• Assists the execution of local and provincial fundraising initiatives, working in conjunction with the Animal Center Manager and Community Fundraiser to meet annual fundraising targets.
• Assists and develops adoption events to promote animals at the BC SPCA and to increase community awareness of adoptable animals.
• Acts as a champion of the BC SPCA Health & Safety program ensuring the implementation of safe work practices to protect staff, volunteers, and animals from injury and/or illness.
• Performs other duties as assigned.

Qualifications you need to have:

• High School Diploma or equivalent
• Post-Secondary Education in a related field preferred
• Valid Class N or 5 BC Drivers\xe2\x80\x99 License and driver\xe2\x80\x99s abstract
• A sound knowledge of animals, their breeds, characteristics, and common diseases
• Previous leadership or supervisory experience preferred
• Demonstrable interest in all aspects of animal welfare
• Must be able to work with other staff, volunteers, and the public in a positive, practical manner and be able to work with minimum supervision
• Ability to prioritize demands on time
• Must possess excellent verbal, written and organizational skills
• Basic computer skills sufficient to deal effectively with administrative duties including answering emails, generating reports and updating animal records
• Position is physically demanding and includes heavy lifting, pushing and pulling which requires an individual with the ability to maintain a level of fitness and endurance to fulfill the required duties
• Minimum of three years animal care experience with the BC SPCA or equivalent agency preferred
• Completion and demonstrated competency in the following BC SPCA courses upon hire (preferred), or within 6 months of hire:

• LMS courses as directed
• Shelter Buddy
• Better Impact
• Low Stress Handling
• Towel Wrapping
• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

How to apply:

If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply

We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls, please.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001

Other details

• Pay Type Salary
• Min Hiring Rate $44,700.00
• Max Hiring Rate $55,900.00

• 4011 Lansdowne Rd, Prince George, BC V2N 2R5, Canada

The British Columbia Society for the Prevention of Cruelty to Animals