Job Description

ASSISTANT, INDUSTRY SERVICES
Contract
Full-time
Industry

Reporting to the Senior Manager, Industry Sales & Services and supervised by the Senior Coordinator, the Assistants will be responsible for the administrative implementation of accreditation for professionals as well as facilitating delegate experience and services in the lead-up to and during the 2023 Toronto International Film Festival.

RESPONSIBILITIES:

• Act as first point of contact for professionals provide customer service over email and phone in a courteous and efficient manner
• Process accreditation application requests in an efficient and accurate manner.
• Process and troubleshoot payments including credit card transactions, invoices, refunds, and group payments through TIFFs e-commerce tool
• Support outreach to industry partners, guilds, colleges, and universities to cultivate new audiences and grow TIFFs Industry activities for the Festival.
• Support transfer of data and organization to internal production teams teams managing online platforms
• Provide assistance for the timely and accurate production of industry passes
• Administratively support various initiatives across the services vertical including but not limited to, financial reporting and reconciliation, hospitality and travel support, communications,and the sorting and delivery of accreditation to professionals.
• Support administrative tasks related to complimentary passes for contractually obligated stakeholders both internal and external
• Attend weekly team meetings and contribute as needed in regards to individual tasks/portfolio
• Write a detailed post-mortem.

• $ 20.00/ Hourly

• Proficient in Google Suite and Excel
• Strong professional communication and client relationship skills
• Ability to troubleshoot difficult situations with tact and diplomacy
• Quick learner of new technology and complex workflows
• Proven strong administrative and organizational skills
• Previous film industry, festival, or hospitality experience considered an asset
• Ability to work well under pressure and adjust to changing client needs
• Adaptable to a flexible work schedule including some evenings and weekends
• Available for work every day of the Festival (September 7-17 inclusive).
• Fluency in foreign languages considered a strong asset
• Adaptable to a flexible work schedule including some evenings and weekends
• This position requires being in office on a regular basis.

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