Job Description

Position Summary:

The Assistant Hotel Manager is responsible for supporting all aspects of hotel operations including but not limited to Housekeeping, Laundry, Maintenance, Front Desk departments, Hotel Administration, Room revenue analysis, and Night Audit . This position also provides support in the areas of employee relations, training and ensuring excellence in guest experience.

Assisting with Management of Hotel Operations

Opens and closes Front Desk shifts and ensuring completion of assigned shift checklist and other duties. Runs and reviews critical information contained in hotel operations reports. Assists in supervising all areas of the hotel operations department in support of the Hotel Manager. Operates all department equipment as necessary and reporting malfunctions. Understands and complies with loss prevention policies and procedures. Supervisessame day selling procedures to maximize room revenue and property occupancy. Verifies accuracy of room rates to maximize revenue opportunities Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. Understands the impact of hotel operations on the overall property financial goals and objectives Assists Hotel Manager in reviewing and developing appropriate hotel standard operating policies and procedures (SOPs).

Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and addressing guest problems and complaints seeking assistance from Hotel Manager or other department managers as necessary. Assists in the review of comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Trains staff and monitoring adherence to all relevant policies and procedures. Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Train staff on standard operating procedures in all areas of hotel, works with Hotel Manager to identify gaps and make improvements. Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. Empowers employees to provide excellent customer service within guidelines. Participates as needed in the interviewing and hiring of hotel operations team members with the appropriate skills.

Education and Qualification Requirements

Post Secondary education or suitable combination of education and experience

Excellent communication skills; both written and verbal

Computer literacy in MS Office: Smart Hotel experience an asset

Other hotel reservation management software experience acceptable

Minimum 4 years of experience in rooms revenue management and housekeeping

First Nations experience an asset

Criminal Record Clearance mandatory

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Dental care Discounted or free food Extended health care Flexible schedule Mileage reimbursement On-site parking Tuition reimbursement Vision care
Experience:

hotel: 3 years (preferred) night audit: 2 years (preferred) Customer service: 5 years (preferred)
Work Location: In person