Job Description

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Assistant Guest Services Manager that shares our passion for excellence and who infuses enthusiasm into everything he/she does!

The Assistant Manager, Guest Services forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts. All luggage coordination, transportation arrangements, guest parking are all supervised by this manager. The Assistant Manager, Guest Services oversees all aspects of the Guest Services department including interviewing and training staff, coordinating the internal lobby lizard program, coordinating the curbside check in program, and demonstrating a high visibility within the lobby area. The Guest Services Manager represents the local hotel management and ensures that vehicles, cars and other guests belongings are safely stored and handled. The Assistant Manager, Guest Service is a liaison between other rooms departments and hotel operations.

Job Requirements

We are looking for individuals who have a solid knowledge of hotel operations, have creativity and flair, a strong business and work ethic and people skills. Applicants are required to have three to five years experience with diversity of Rooms positions. A degree in Hospitality is preferable, however, not essential if applicants have previous relevant work experience. Knowledge of foreign languages would be helpful.

Preferred qualifications & skills

• 2 years previous managerial or Supervisory Front Desk/Guest Service experience in a fast paced luxury Hotel operation
• An Additional language(s) a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field

ABOUT FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What to expect

• Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Excellent Training and Development opportunities
• Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
• Complimentary Employee Meals
• A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.

Learn more about what it's like to work for Four Seasons:

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Instagram: @FSToronto

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We look forward to receiving your application!

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.