Job Description

Company Description
Grow your career with a company that shares your passion! Our Energy and Resources Division has an exciting new opportunity to join the Sodexo team as our next Guest Services Manager. This role will require you to work with a rotation of 20 days in camp, 7 days out at our site in Northern British Columbia. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests and members of the public with whom we regularly interact. As a provider of services in many client locations, including hospitals, long term care facilities, and senior homes, we require that all new hires to be fully vaccinated against COVID-19. Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada!


How You’ll Make an Impact:

• In your new role as Guest Services Manager for our client, you will lead a team of staff members to excellence at our Remote Site lodge. This lodge supports a large client base with food service, rooms division, housekeeping, fitness and recreation as well as health and safety.
• Assist management and oversee all Rooms Division services as required by the contract and as requested by our client.
• Coordinate and promote proactive performance reviews between the customers/clients and
• Sodexo.
• Ensure seamless integration and performance of services for all teams involved with the accounts success.
• Maintain all key performance indicators.
• These include but are not limited to high levels of client and customer satisfaction;
• Account retention; strong employee development and retention.
• Achievement of financial goals
• Develop compelling options for future business growth
• Investigate opportunities to expand existing service or offer additional services to the client

Qualifications
What You’ll Need to Succeed:

• Bachelor’s Degree or Diploma in Hospitality Management or Business is an asset or strong work experience
• Valid Class 5 Drivers License
• 3-5 years Hospitality and Rooms experience
• Strong customer Service Skills
• Management experience leading teams

Additional Information
What Sodexo Can Offer You:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• Canada’s Top Employers for Young People 2019
• Canada’s Best Employers by Forbes 2019
• Diversity Inc. Top 50 employer 2020
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Thank you for your interest in Sodexo. Please note that only those candidates under consideration will be contacted.
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