Job Description

What this job involves:

As an Assistant Facilities Manager at JLL on our dedicated Amazon account team, you will manage a comprehensive range of soft services while providing essential support to ensure efficient and effective site operations within our Integrated Facility Management business line. This dynamic role combines operational leadership with customer service excellence, requiring you to oversee reception, mail operations, meeting & events, cleaning, waste management, and food services while maintaining direct vendor relationships and managing trouble ticket requests. You will play a crucial role in JLL's mission to deliver innovative real estate solutions by ensuring exceptional facility operations that support Amazon's business objectives and create outstanding workplace experiences for their employees.

What your day-to-day will look like:

Manage teams providing first-line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, and vending & food services Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors to report on issues and cost estimates Conduct weekly walk-rounds with vendor cleaning managers to ensure quality standards are maintained and manage Trouble Ticket requests promptly per SLAs Manage daily health & safety issues including scheduled meetings, fire drills, safety equipment maintenance, and training record keeping Provide travel and visitor support interfacing with approved hotels while assisting global travel managers with information gathering and staff communication Organize internal and external client events while managing quality of conferencing facilities and food/kitchen operations with housekeeping direction Raise purchase orders, manage Wiki pages and communication channels, and deputize for Building Operations Engineer/Facilities Manager when needed

Required Qualifications:

Diploma or degree level education Knowledge of Facilities/Office Services Coordinator role responsibilities Previous experience working in high-profile corporate environments Previous reception or hospitality experience Strong problem-solving skills with good decision-making abilities Excellent written and verbal communication skills Proficiency in spreadsheet and word processing applications

Preferred Qualifications:

Experience in integrated facilities management or soft services coordination Background in vendor management and contract oversight Knowledge of health and safety regulations and compliance requirements Experience with trouble ticket systems (Remedy or similar helpdesk platforms) Familiarity with event planning and conference facility management Understanding of cleaning standards and quality assurance processes Experience with travel coordination and hotel management interfaces

Location: Onsite

At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.


JLL is an Equal Opportunity Employer committed to diversity and inclusion.