Job Description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service in accordance with the Company\xe2\x80\x99s Values
• Assists the Director, Talent & Culture with developing, coordinating, and executing the Talent & Culture strategy, as well as all Talent & Culture programs, events and initiatives
• Responsible for assisting with the oversight of the daily operation of the Talent & Culture office as well as the performance and development of the Talent & Culture team members
• Work with the Health & Wellness Manager on meaningful and applicable programs which helps to promote work-life balance for leaders and employees.
• Work with the Health & Wellness Manager to ensure proper management of complex disability cases and return to work processes
• Have a thorough understanding of the AccorHotels and brand specific Crisis Procedures and ensure they are followed these in times of need
• Assist with the establishment of onboarding procedures to ensure new colleagues feel welcome and are set up for success
• Facilitate sections of Orientation for all new colleagues to ensure an understanding of the Company\xe2\x80\x99s policies and procedures
• Promote Accor\xe2\x80\x99s Employee Value Proposition for Heartist Engagement and Acquisition
• Support all volunteer committees as needed (Heartist Recognition, Health & Safety, Diversity & Inclusion, Employee Activities, Sustainability)
• Advise, guide and assist leaders with the interpretation and consistent application of Talent & Culture policies, procedures, programs, activities, decisions, and legislative requirements
• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance
• Create a learning environment where each direct report has a personal development plan
• Serve as a main property point of contact for all HRIS questions; Provide support and training on HRIS to T&C and operational teams
• Provide support to the T&C and payroll interactions biweekly to ensure smooth transfer of information for accurate employee pay
• Review and follow-up on all employee discussion forms, colleague performance reviews and exit interviews
• Address and resolve colleague relation concerns, as well as facilitates escalated performance meetings for an employee base of up to 850
• Assist with planning colleague and leadership social events to drive engagement and recognize achievement
• Assist with the implementation of the annual Employee Engagement Survey and work throughout the year with department leaders on meaningful action plans to drive engagement
• Assist the Director, Talent & Culture with the financial management of the Talent & Culture budget including accurate monthly forecasting and annual budget development
• Other duties as assigned

Qualifications

• Diploma or Bachelor Degree in related field;
• Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position
• Hotel operation experience is desirable
• Knowledge of local labour laws and employment law requirements
• Up-to-date on HR trends and practices in the market
• Computer literate in Microsoft Window applications required
• Ability to create a community which supports a collaborative environment
• Strong relationship builder
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Excellent organization skills, Ability to multi-task
• Multicultural awareness and able to work with communities and people from diverse backgrounds
• Flexible, able to embrace, and respond to change
• Ability to work independently with strong initiative
• Self-motivated and highly responsible
• Ability to focus attention on colleague needs

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont