Job Description

Area Manager, Field Pro & Services
Banner:

RONA INC.

Entity:

RONA INC. - Corporate - Martin Grove ON - 50990 - Etobicoke

City:

Etobicoke

Province:

Ontario

Job Status:

Full Time

Job Category:

Communication/Public affairs/Legal

Remote Work:

Office (3 days)

Closing Date:

Apply Here

By joining the RONA family, you\'ll enjoy many benefits, such as:

An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that\'s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

At RONA, over 26,000 employees let their passion blossom every day. Our teams from the RONA, Lowe\'s, Reno-Depot, and Dick\'s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You\'ve got the talent? We\'ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You\'ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you\'re looking to do what you love, we could be perfect for each other.

Our expectations

Reporting to the Field Pro & Specialty Director, the Field Pro & Specialty manager main responsibility will be to maximize the sales growth of Pro & Specialty sales in the stores under his/her responsibility by supporting the stores with training and understanding of tools and processes and contributing to the enhancement of the customer experience by ensuring the execution of initiatives to be deployed.

Your role

1.Sales Focus ( 60%):

In collaboration with the Store Manager and the District manager, carries out weekly, monthly and annual pro and installation sales budget planning for the stores in its network;
Reviews sales results on a monthly basis using Monthly business review and validate with ASM on action plan.
Prioritize store visits according to sales performance and priority stores.
Ensure execution of contacts to customers, using CRM and coach Pro desk.
Ensures that the customer experience is at the same level across its territory (In-stock- pricing & delivery capabilities).
Ensure execution of customer events, such as Pro days and sales recognition programs;
Monitor performance indicators:
Attend weekly Operations meetings (results and priorities)
Identify local issues and develop action plans in synergy with the merchandising and marketing teams.

2.Operational / service orientation (40%):

Ensure that programs are well executed in each store under their responsibility while paying particular attention to customer experience and satisfaction.
Ensure that stores are Ready-for-Business (regular program and promotional campaigns) and that signage is well executed and right products in place.
When visiting stores, ensure execution focusing on customer service, compliance with procedures and the level of training of staff.
According to standards established and following the appropriate funnel, act as consultant in customer complaints management from stores in their region.
Review installer capacity and work with pro desk and central team to fill gaps.
Find, train, and certify provincial Installers and conduct necessary follow-ups for all legal documents.
Validates usage of existing tools, ensuring that employees receive appropriate training and give training.
Meet with customers to obtain feedback on the service offered.
Reviews customer service scores/comments. Discusses business opportunities with in-store teams.
Keep up-to-date with new industry trends by visiting competitors regularly.

The qualifications we are looking for

College diploma in a relevant subject,
At least 5 years\' experience in retail;
Knowledge of renovation and construction;
Ability to establish solid business relationships with various stakeholders based on trust, and demonstrate strong influencing skills;
Ability to identify priorities and achieve objectives within the required deadlines;
Strong organizational skills;
Excellent communication skills and ability to adapt to different audiences;
Ability to operate in a competitive environment with significant business operations;
Ability to work with diverse technical and/or functional teams;
Working knowledge of Microsoft Office tools (Word, Excel, Outlook);
A high degree of autonomy in an entrepreneurial environment;
Ability to travel frequently, road/office ratio: 3.5 days/1.5 days.

The masculine generic is used without discrimination and only in order to simplify the text. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, rega

...

rdless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

Apply Here

RONA inc.

RONA inc. is one of Canada\'s leading home improvement retailers headquartered in Boucherville, Qu\xc3\xa9bec. The RONA network operates or services some 450 corporate and affiliated dealer stores under the RONA, Lowe\'s, R\xc3\xa9no-D\xc3\xa9p\xc3\xb4t, and Dick\'s Lumber...

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