Job Description

Our team is highly skilled, passionate about our community, and we care. Let's grow together.

Who We Are
In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.



The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby's Official Plan has been updated to establish new directions for Whitby's planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.



The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.



Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.



The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.



We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.



Let's grow together.

What You Will Get To Do
The successful candidate will have a positive impact on our corporate culture by demonstrating the Town's CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts, and elected officials.
By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.
Reporting to the Supervisor of Aquatic Services, the Aquatic Program Coordinator is responsible for:ensuring safe and enjoyable aquatic environments for staff and customers; developing, implementing, leading and administering, aquatic programs, services, and events; responsible for guidance and coaching of part-time staff; assists with staff training and development, scheduling and payroll; assist in the development of new programs, program schedules, operating procedures and practices; maintaining program details and monitoring of program registration as well as report generation in recreation software system (ACTIVE Net); providing customer service support to participants and facility users including activity enrolment, waitlist management, revenue collection and general information; responding to customer questions/concerns and taking appropriate action on customer feedback; develop and maintain professional working relationships with partner organizations; oversight of multiple program locations ensuring space and equipment are in working order and supplies and resources are available; providing deck coverage for Pool Coordinators and/or Instructor/Guards as necessary; and other projects/duties as may be assigned.

Who You Are
Our Community Services team is looking for an enthusiastic, solutions-oriented team player. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Your excellent communication and interpersonal skills coupled with your experience enables you to skillfully build, establish and maintain positive working relationships. A high volume of work does not intimidate you. You are excellent at prioritization and time management and can work under pressure to meet deadlines.



You have a high degree of accountability and can readily adapt to disruption. You solve problems by identifying, gathering, and processing relevant information. You demonstrate adeptness in negotiation and approach situations with the goal to improve communication, diffuse tension and resolve problems.
To you, being at work is a mindset and not a location. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.
What You Bring to Our Team
As the successful applicant, you possess:post-secondary, degree/diploma in recreation, or a related discipline current certification in Standard First Aid and CPR "C," National Lifeguard - Pool Certification, Life Saving and Emergency First Aid Instructors, Lifesaving Society Swim for Life Instructors; minimum of two (2) years related experience including staffing, training, business operations and special projects in a municipal aquatic environment; a demonstrated intermediate level of knowledge of MS Office (Word, Excel, Outlook); an understanding of database applications (ACTIVE Net experience is an asset); an understanding of applicable legislation and bylaws as they pertain to Aquatics (Public pool regulations); a valid police criminal record check to work with the vulnerable sector.


What We Offer You
Salary Range/Hourly rate:
$47.50 - $59.38
Hybrid information:
Frontline
Hours:
Flex hours, including days, evenings and weekends (maximum of 24 hours per week).
Closing Date:
July 30, 2025
Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history--the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.



Equal Employment Opportunity Statement

The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.



Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.



We thank all applicants and advise that only those selected for further consideration will be contacted.



Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.