Job Description

We're seeking a personable and detail-oriented leader to manage and enhance our aquatics programs, including swim lessons, water fitness, and recreational swimming. You'll develop and oversee programs, evaluate effectiveness through feedback and participation, and continuously improve the member experience. You'll lead and mentor a team focused on service excellence, manage daily operations, and oversee camps and special events.



You'll be responsible for maintaining accurate records, managing budgets, and ensuring all staff are certified and scheduled. With excellent customer service skills, you'll address member inquiries and concerns professionally while fostering a positive, motivating work environment.

This job might be for you if you have the following talents & spirit:

You're Customer Service Orientated:

You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer's satisfaction.

You Have Leadership Skills:

You can effectively direct the day-to-day activities of team members. You lead by example and are a role model to your colleagues and peers.

You're Creative:

You're an information seeker and creatively make use of your resources. You enjoy participating in the development of new ideas and methods for program enhancement. You're an innovative and creative thinker who is not constrained by conventional thinking or established approaches. You relish in creating and delivering fun, enriching and socially engaging activities for the aquatics program participants.You have

Communication Superpowers:

You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.

You have the technical knowledge:

You have certifications and/or experience to prove your technical knowledge in aquatics.

As an Aquatics Supervisor a typical day might include the following:

Responding to member inquiries professionally and in a timely fashion Creating staff schedules Daily check-ins with the Supervisors and the General Managers to ensure all programs and promotions (in-house and outreach) are tracking positively. Assisting with the delivery of aquatics activities Ensuring each department is clean, tidy, and sanitized and all relevant facility safety checks are completed. Organize and plan creative, engaging age appropriate aquatics activities and lessons Effectively manage the inventory and ordering processes within the department

To land this role you need to have;

Post-secondary relating to early childhood education, child development, elementary education, or special education and additional certifications considered an asset Experience working with children from six weeks old to 12 years old is required Current CPR/First Aid certification prior to start date and must be maintained throughout employment employer covered cost*
A recent Criminal Background Check (Vulnerable Sector) prior to commencement of training and/or work.

Why Join Altea Active?

Be Part of a Leader:

Join Canada's leader in fitness and wellness, where your contributions will support a community dedicated to active, healthy living.

Make an Impact:

Step into a hands-on role where your efforts directly shape Altea's success and the experiences of our members.

Thrive in Collaboration:

Work alongside a passionate, driven team that values teamwork, innovation, and results.

Grow with Us:

Take advantage of opportunities to advance your career within a company that's redefining fitness and wellness.

Perks of Working at Altea include;

Extensive Paid time off 4-day workweek program*
Paid sick days
Competitive wages Maternity & paternity top-up plans
RRSP Program Employee Stock Option Plan
Comprehensive Group Health Coverage
Career-defining opportunities in a growing company Empowering and supportive work culture Complimentary individual gym membership

Managers only , Salaried non-management , Full Time





In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.


PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.



We thank you for your interest; however, only candidates selected for an interview will be contacted.

####

Licenses & Certifications

Required* (NL) National Lifeguard