Job Description

Overview

We are seeking a detail-oriented and organized Appointment Coordinator to join our team. This role is essential in managing scheduling, providing excellent customer service, and supporting administrative functions within our office. The ideal candidate will possess strong clerical skills, proficiency with office software, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience with medical or dental office procedures is a plus, along with familiarity with Shop Monkey

Duties

Manage appointment scheduling and coordinate calendars using shop Monkey CRM Answer multi-line phone systems with professionalism and courtesy, demonstrating excellent phone etiquette Provide exceptional customer support through phone, email, and in-person interactions Perform data entry tasks accurately, including maintaining patient or client records and filing documents systematically Assist with front desk responsibilities such as greeting visitors and managing check-in/check-out processes Utilize clerical experience to handle administrative tasks like proofreading documents, organizing files, and supporting bookkeeping activities with QuickBooks Support medical or dental office operations by managing appointment confirmations, rescheduling, and follow-up communications Maintain organized records and ensure all documentation complies with office procedures and confidentiality standards

Experience

Previous clerical or administrative experience preferred, especially in automotive industry Familiarity with QuickBooks, Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and data entry systems Strong organizational skills with the ability to multitask efficiently in a busy environment Excellent customer service skills combined with professional phone etiquette Experience handling multi-line phone systems and front desk operations is highly desirable Basic bookkeeping knowledge including familiarity with QuickBooks is advantageous Proven ability to proofread documents accurately and manage filing systems effectively Prior experience in medical or dental office environments such as dental receptionist roles or medical office support is a plus
Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 37.5 - 44 per week

Experience:

Automotive : 3 years (required)
Work Location: In person