Job Description

Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We\xe2\x80\x99re a fast growing company offering exceptional career opportunities, driven by major global trends.

The role:

We are seeking an Applications Engineer (Customer Technical Support) with a strong acumen in technical triage and delegation, paired with a degree/diploma in Chemistry or Chemical or Integrated Engineering, and 1 to 2 years of post-graduate work experience.

You will participate in exciting projects while working directly with industry-leading clients. A key aspect of your role will be to meticulously review and effectively triage technical queries related to our product lines post-project handover. This will involve supporting customers\xe2\x80\x99 remote setup via email, phone, live remote plant HMI (Human-Machine-Interface) access, etc.

You will collaborate with engineering teams, project managers, and senior leaders who are keen on sharing their knowledge and expertise, setting you up for a learning-rich journey. This hands-on role will sharpen your skills in process, controls, mechanical engineering, and industrial system operations.

Your key responsibilities will be:

• Serving as the first point of contact for customer technical queries. This involves managing customer communication with utmost efficiency, ensuring issues are addressed promptly and customer satisfaction is maintained.
• Managing the customer query from start to finish. This involves conducting effective triage of issues, gauging their urgency, and either:

• Performing remote technical support through troubleshooting, diagnosing, and resolving the issue yourself; or
• Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.
• Creating, revising, and upholding detailed support documentation, guidelines, and procedures for customer and internal use.
• Collaborating across engineering and project management divisions to establish solutions for complex technical challenges.
• Maintaining comprehensive knowledge of our product offerings to provide authoritative support and guidance to our clients.
• Bringing forward design feedback, driving continuous improvement, and innovation within our engineering teams.
• Opportunities to become a subject matter expert with full management support, enabling you to maintain and expand your technical skills while also developing engineering and project management skills.

You will be a great fit if you have:

• A Chemistry degree or a Chemical or Integrated Engineering degree or diploma.
• 1 to 2 years of post-graduate experience, with a proven track record of technical support proficiency and triage in a fast-paced industrial environment.
• Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
• Familiarity with industrial safety standards pertaining to mechanically and electrically energized systems.
• Exceptional analytical and critical thinking abilities, with a strong orientation toward safety and risk management.

This position also requires these universal skill sets:

• Excellent interpersonal skills with the ability to work well within a team.
• Excellent verbal and written communication skills in English.
• Ability to organize, prioritize, and maintain a high quality of work and quickly learn new skills.
• Strong commitment to delivering high-quality work, while meeting deadlines.
• Positive attitude, can-do approach, and willingness to roll up your sleeves.
• Hands-on tooling and troubleshooting skills (not essential, yet beneficial).

Why join Saltworks?

We have an outstanding team that is passionate about innovation and solving key environmental challenges facing our planet.

Join a team pioneering the future of water. Some of our customers include world-leading electric vehicle makers, semiconductor firms, mining companies, agriculture firms, and more!

We offer:

• A culture that supports safety, innovation, learning, and teamwork.
• A diverse and inclusive team that is key to our success.
• A competitive compensation package that includes medical, dental, vision, RRSP matching, life insurance, AD&D coverage, and support for further education.
• Fun social activities and company events.

How to apply:

If you would like to be a part of a globally recognized team, please submit your resume (cover letters are not required).

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. All applications are considered confidential.

Kindly, no recruiters.

INDS

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Saltworks Technologies