Job Description

We have an exciting opportunity in a company that is making a genuine difference. Saltworks Technologies ( ) is a profitable and growing technology leader in Advanced Industrial Desalination and Lithium Refining. Our innovative technologies are installed globally, treating industrial water for products you use every day, while also helping to propel the electric vehicle revolution by mining lithium from water.

Located in Richmond, BC, we offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We strongly value a positive attitude, hard work, smarts, and commitment to see things through.

The role:

We are seeking a Applications Engineer (Customer Technical Support) with a strong acumen in technical triage and delegation, paired with a degree/diploma in Chemistry or Chemical or Integrated Engineering. This role requires 1 to 2 years of post-graduate working experience in customer technical support within the industrial machinery or systems domain.

In a customer technical support capacity, you will participate in exciting projects while working directly with industry leading clients. A key aspect of your role will be to meticulously review and effectively triage technical queries related to our product lines post-project handover. This will involve supporting customers remotely setup via email, phone, live remote plant HMI (Human-Machine-Interface) access, etc.

Working at Saltworks, you will collaborate with engineering teams, project managers, and senior leaders who are keen on sharing their knowledge and expertise, setting you up for a learning-rich journey. This hands-on role will sharpen your skills in Process, Controls, Mechanical Engineering, and industrial system operations.

Your key responsibilities will be:

• Serving as the first point of contact for customer technical queries. This involves managing customer communication with utmost efficiency, ensuring issues are addressed promptly and customer satisfaction is maintained.
• Managing the customer query from start to finish. This involves conducting effective triage of issues, gauging their urgency, and either:

• Performing remote technical support through troubleshooting, diagnosing, and resolving the issue yourself; or
• Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.
• Creating, revising, and upholding detailed support documentation, guidelines, and procedures for customer and internal use.
• Collaborating across engineering and project management divisions to establish solutions for complex technical challenges.
• Maintaining comprehensive knowledge of our product offerings to provide authoritative support and guidance to our clients.
• Bringing forward design feedback, driving continuous improvement, and innovation within our engineering teams.
• Opportunities to become a subject matter expert will full management support, enabling you to maintain and expand your technical skills while also developing engineering and project management skills.

You will be a great fit if you have:

• A Chemistry degree or a Chemical or Integrated Engineering degree or diploma.
• 1 to 2 years of post-graduate experience with a proven track record of technical support proficiency and triage in a fast-paced industrial environment.
• Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
• Familiarity with industrial safety standards pertaining to mechanically and electrically energized systems.
• Exceptional analytical and critical thinking abilities, with a strong orientation toward safety and risk management.
• Excellent communication skills and the capacity to work effectively with diverse teams and customers.

This position also requires these universal skill sets:

• Excellent verbal and written communication skills in English.
• The ability to organize, prioritize, and maintain a high quality of work, while quickly learning new skills.
• Impeccable attention to detail and a sense of urgency in completing customers\xe2\x80\x99 inquiries on time.
• The ability to work well in a team-focused environment.
• A strong commitment to delivering high quality work, while meeting deadlines.
• Positive attitude, can-do approach, and willingness to roll up your sleeves and pitch in as required.
• Hands-on troubleshooting skills (not essential, yet beneficial).

Why join Saltworks?

We have an outstanding team that is passionate about innovation and solving key environmental challenges facing our planet.

Join a team pioneering the future of water! Some of our customers include world-leading electric vehicle makers, manufacturers, semiconductor firms, mining companies, agriculture firms, and more!

We offer:

• A collaborative and rewarding work environment.
• A diverse and inclusive team that has been key to our success.
• A competitive compensation package that includes the following benefits:

• Medical
• Dental
• Vision
• RRSP matching
• Life Insurance
• AD&D coverage
• Education allowance
• A culture that supports safety, innovation, learning, and teamwork.
• Fun social activities and company events.

How to Apply:

If you would like to be a part of a globally recognized team, please submit your resume (cover letters are not required).

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. All applications are considered confidential.

Kindly, no recruiters.

INDS

#LI-Onsite

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Saltworks Technologies