Forge Labs is a leading digital manufacturing company specializing in industrial-grade 3D printing, CNC machining, and laser cutting. We help engineers, designers, and manufacturers bring products to life faster -- from prototype to production -- using advanced manufacturing technologies.
We're growing our team and are looking for a technically skilled
Applications Engineer
to join our sales and customer success group. This position bridges engineering expertise and customer engagement -- helping clients choose the right manufacturing process, optimize their CAD designs, and ensure a seamless experience from quote to delivery.
Role Overview
The
Applications Engineer
supports our Additive Manufacturing and CNC sales team by providing technical expertise, application consulting, and customer-facing support. You'll be the technical voice during pre-sales discussions, guiding customers to the best solutions for their needs, while also helping improve internal processes, training materials, and technical content.
This is a hands-on role at the intersection of engineering, customer service, and business development -- ideal for a mechanical engineer who enjoys both design and communication.
Key Responsibilities
Support the
3D Printing / Additive Manufacturing sales team
with technical knowledge, process recommendations, and application consulting.
Review customer CAD files for manufacturability and assist in optimizing designs for 3D printing, CNC machining, and laser cutting.
Conduct
product demonstrations, training sessions, and plant tours
as part of the pre-sales process.
Collaborate with internal teams (Sales, Operations, Customer Success) to ensure smooth project handoffs and outstanding customer outcomes.
Provide
post-sale support
to resolve quality, process, and engineering issues.
Maintain up-to-date knowledge of additive manufacturing technologies, materials, and industry trends.
Develop and maintain
training materials
for new hires, service updates, and product launches.
Create
technical content
(articles, videos, presentations) that highlights Forge Labs' capabilities and thought leadership.
Participate in trade shows, customer meetings, and industry events to represent Forge Labs as a technical expert.
Qualifications
Required:
Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or equivalent experience.
Strong understanding of
additive manufacturing (3D printing)
processes and materials
Proficiency in
SOLIDWORKS
, Fusion 360, or equivalent 3D CAD tools.
Excellent written and verbal communication skills; ability to explain complex concepts clearly.
Strong troubleshooting and problem-solving skills.
Confident presenting to groups, both in-person and virtually.
Independent, proactive, and organized -- able to manage multiple customer interactions at once.
Preferred:
Hands on experience with industrial 3D printing equipment like SLS, MJF, DMLS technologies
Experience with
CNC machining or laser cutting
processes.
Prior experience in
technical sales, applications engineering, or manufacturing support
.
A supportive, hands-on team environment that values initiative and learning.
Competitive compensation, benefits, and professional development support.
How to Apply
If you're passionate about manufacturing, engineering, and helping customers succeed -- we'd love to meet you.
Please submit your
resume
and a brief
cover letter
describing your experience with 3D printing or manufacturing processes.
Job Type: Full-time
Pay: $68,000.00-$80,000.00 per year
Education:
Bachelor's Degree (required)
Experience:
Subtractive Manufacturing: 1 year (preferred)
Additive Manufacturing: 2 years (required)
Location:
Burnaby, BC (required)
Work Location: In person
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