and play a critical role in empowering users to succeed with our flagship 3D printer. You'll work hands-on with cutting-edge hardware technology and simulation software, travel to customer sites, and help businesses integrate additive manufacturing into their workflows to drive real impact.
Key Responsibilities
------------------------
Develop material profiles and 3D printing process parameters for various applications and materials
Tackle complex customer challenges and provide hands-on troubleshooting support for the customer success team
Conduct on-site customer visits for installation, training, and advanced troubleshooting
Research and build understanding of the relationship between process parameters and part performance
Develop high-quality training materials, including printing guides, process manuals, and technical documentation
Innovate slicing solutions for complex geometries, applying
Design for Additive Manufacturing (DfAM)
principles to enhance printability and efficiency
Conduct material testing and characterization studies to optimize printing parameters
Provide pre-sales technical support and design consultation to customers
Perform failure analysis and root cause investigations for customer issues
Attend trade shows, conferences, and customer meetings as a technical representative
Create application notes, case studies, and technical documentation
Required Qualifications
---------------------------
Education:
Post-secondary degree in science, engineering, additive manufacturing, or related technical field
Experience:
5+ years of experience in an applications engineering position within the 3D printing industry
Technical Skills:
+ Proficiency with
CAD software
and
Design for Additive Manufacturing (DfAM)
principles
+ Knowledge of
PrusaSlicer
or other open-source slicing software
+ Experience with industrial FFF applications and/or processing
high-performance materials
(PEEK, PEKK, PEI, PI is a plus)
Communication:
Excellent written and verbal communication skills in English, with experience writing technical reports and documentation
Travel:
Willingness to travel up to 25% for customer visits and industry events
Preferred Qualifications
----------------------------
Experience using industrial 3D printers and post-processing of printed parts
Knowledge of thermoplastic material science and their industrial applications
Familiarity with quality management systems (ISO 9001, AS9100)
Experience with statistical analysis software and design of experiments (DOE)
Background in manufacturing processes beyond additive manufacturing
Project management experience
Position Details
--------------------
Location:
This is an on-site position requiring candidates to work at our headquarters in Montreal, Quebec.
What We Offer:
Opportunity to work with cutting-edge additive manufacturing technology
Direct impact on customer success and product development
Collaborative environment with cross-functional teams
Professional development and conference attendance opportunities
Competitive compensation and benefits package
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