Job Description

Company Description
Over the last 20 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 400 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting. We offer a work environment that encourages teamwork, and promotes well-being, autonomy, and creativity in our brand new offices located Downtown Montreal. We are ‘Making a difference in Healthcare’, and we care about our clients and their patients. Join us as an Application Training Specialist (ATS) and be a part of an exceptional team.


Your purpose is

• To frequently travel to our clients’ hospitals/clinics in the countries where our products are sold as a visible representative of Intelerad and ensure a successful go-live with our system;
• Ensure that our users become proficient with our products by providing software product training to our clinical client base (e.g.: radiologists, physicians, technologists, administrators, managers) and to new/veteran internal staff as needed. Some training may be delivered remotely via webinars or live remote sessions;
• Install, configure, test, and troubleshoot our Radiology applications (as well as Windows OS, hardware, drivers, networking services, etc., when necessary) and assist in the resolution of software and workflow issues;

• Contribute expertise to develop, maintain, and improve product and training materials, as assigned;
• Develop materials and lead classroom training sessions for our cyclical in-house PACS Administration Course. Assist with setup and configuration of workstations, software, and PACS servers;
• Demonstrate products to potential customers alone or in conjunction with a Sales representative (travel may be required);
• Act as escalation resource to our internal Support team;
• Conduct applications testing as part of ongoing IntelePACS development release cycles;
• Participate in any project deemed necessary by the organization.

• You like to travel and have travel availability (Valid passport, or the ability to obtain one, and a Valid driver’s licence);
• You are a problem solver, you have excellent customer service skills and love to troubleshoot (email/phone/in-person);
• You have prior training experience, are a great facilitator, and have experience developing and using training guides and classroom support materials, user documentation, and so on;

• Experience with medical imaging equipment (e.g.: modalities, film printers/digitizers, high-resolution medical monitors, etc.) with previous PACS or RIS work experience is an asset;
• A Degree in computer science or IT-related experience helps with Linux operating system(s) navigation, viewing/editing files, networking, hardware and software, etc.;

• Good experience with Windows environment (2-3 years);
• Ability to communicate professionally in English (spoken and written);
• Ability to communicate professionally in French (spoken and written) is an asset;
• You are an autonomous, energetic self-starter that keeps current with the business and evolving technology.

• 
  Competitive salaries
• Corporate bonus program
• Employee recognition program
• Employee referral program
• Flexible hours
• Comprehensive insurance plan
• Training & skills upgrading
• Social events
• Dynamic culture