Job Description

Job ID: 32620

• Job Category: Information & Technology
• Division & Section: Shelter, Support & Housing Admin, SSHA Program Support
• Work Location: METRO HALL, 55 John St. Toronto, ON
• Job Type & Duration: Full-time, 3 Permanent, 2 Temporary (12 month) Vacancies
• Hourly Rate and Wage Grade: $43.58 - $47.75, TF0188, Wage Grade 13
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Qualified List: Eligibility List will be established. For applicability and duration, see below.
• Number of Positions Open: 5
• Posting Period: 09-NOV-2022 to 22-NOV-2022

Reporting to IT operations, this employee will provide technical support related to applications, computers, printers, and mobile wireless devices.

Major Responsibilities:

• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas
• Recommends preventative solutions to mitigate recurrence of similar problems
• Advises desktop configuration management teams on hardware and software technologies and deployment alternatives
• Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives
• Advises security management and control teams on security related technologies and access control alternatives
• Perform division wide user administration of equipment, i.e. planning, implementation, monitoring and control for existing and new features and equipment including physical set up, device administration, inventory controls, deployment
• Provide assistance and technical support in the system review process, including planning, assessment, design and documentation of telecommunication systems for existing systems, upgrades and enhancements;
• Ensure proactive action is taken in the operation, installation and support of the City's telecommunications systems, solutions and services
• Installs and rolls out application, hardware and/or software and takes inventory of such assets including updating the Asset Management System
• Maintain profiles in Mobile Device Management tool;
• Liaises and coordinates with internal and external groups to resolve problems
• Liaise with I&T divisional staff regarding telecommunications equipment, solutions and services; Maintain records of telecommunications account/number and equipment inventories, prepare activity reports and usage review/analysis;
• Prepares documentation to facilitate transfer of knowledge
• Travels to off-site locations such as City Operated Shelters

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary education in computer science, business technology or the equivalent combination of education and/or experience.
• Extensive experience supporting custom web based and cloud applications.
• Knowledge of configuring, scripting and administering automated software delivery, including the creation of packages for delivery for software and printer.
• Experience with call centre applications and support such as Cisco IP Communication, Cisco Verint, Cisco Finesse
• Considerable experience with LAN/WAN technology and network hardware, software and operating systems (i.e. Novell, Windows, desktop, configuration, etc.).
• Considerable experience with desktop applications (i.e. Microsoft Office Suite, Microsoft Outlook, Microsoft Project, etc.).
• Considerable experience configuring and provisioning wireless devices using a Mobile Device Management tool (i.e. AirWatch, etc.)
• Experience in developing and delivering training including needs assessment, program design, delivery, evaluation and related administration.
• Knowledge and understanding Asset Management, or equivalent tool, for updating hardware and software assets and City's purchasing process

You must also have

• Knowledge of current and emerging technology, their application within the business and the ability to apply this knowledge in the development and support of in-house developed applications.
• Ability to lift/move equipment/boxes up to 40lbs.
• Ability to vary work schedule based on operational requirements, i.e. work overtime based on Operational requirements.
• Willing to work for extended periods within both directly operated and community shelters for technical support.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
• Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
• Strong conceptual, analytical and problem solving skills
• Proven commitment to customer service, performance quality and continuous improvement
• Excellent written and verbal communication skills and ability to convey, clearly and effectively to a variety of audiences
• Ability to develop and communicate technical documentation, standards, procedures and preventative maintenance
• A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is an asset

Notes

• All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's

. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City's .