Job Description

Application Support Specialist

#

Vernon, British Columbia

Our

Application Support Specialist

thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both

people and operational excellence

, they play a vital role in supporting Tolko's Sales, Marketing, and Logistics teams. If you're ready for the perfect blend of innovation and impact, read on to learn more.



We're looking for an

Application Support Specialist

to join our head office in

Vernon, British Columbia

. Here, you'll be part of Tolko's corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources.



Our ideal candidate has the following qualifications:

3+ years'

experience in

customer service and application or systems support

in a support role or equivalent. Demonstrated understanding of ITIL Procedures, including

incident, problem, and change management.

Proven

client/customer support

experience in a medium to large business environment. Broad-based business skills and acumen. Strong understanding of

business concepts and processes

, combined with

technical systems experience

. Experience with

finance, work management, inventory, order to cash

, and

customer relationship

processes. Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics, Dynamics 365, or JDE is an asset. Self-starter with a solution-focused, creative and collaborative approach. Strong verbal and written

communication skills

. Commitment to integrity and managing sensitive information with discretion.




We value diversity at Tolko and understand that experience and knowledge come in many forms. Even if you don't have all the qualifications above, we encourage you to apply. We would love to hear your story and have you grow with us.



In this role, you will:


Manage tier 2

Incident and Service Requests

for Tolko's Sales, Marketing, and Logistics teams using Dynamics AX.

Coordinate support

from internal resources, package vendors, and consultants. Resolve

technical and business operations issues

using diagnostic tools and request tracking systems. Provide remote, in-person, and hands-on

desktop assistance

. Communicate

issue resolution and status updates

to stakeholders.

Identify solutions

and contribute to

process and procedure documentation

. Offer

functional training

and quality assurance testing. Support reporting and maximize effective use of resources and system capabilities. Bring your ideas, changes, and improvements to Application Support in order to: + Implement and maintain

effective support processes

to ensure timely issue resolution and process improvement. +

Develop and maintain documentation

for incident tracking and solutions.
+ Assist in maximizing the strategic use of system capabilities and the application support function.



So, what's in it for you?


You'll take on an

exciting new challenge

with

supportive team members

. You'll earn a

competitive salary based on your skills and experience

. The expected base salary range for this position is

$60,000 to $80,000

per year.

You'll be eligible for

excellent benefits

and access to our

retirement plans,

so you don't have to choose between your bottom line and your wellbeing or your future. You'll be supported in

continued development

through on-the-job and classroom training and reimbursement of tuition and membership fees. You'll be part of a

positive, innovative, and inclusive work environment

.




If you want to work in a

sustainable, future focused industry,

there is

no better place than Tolko

. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.



We want YOU to join our family. Come Grow Here!

Apply today at

www.tolko.com/careers.

Want to know what it's like to work for Tolko?

Hear what our employees have to say!



About the North Okanagan Valley



The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce... whatever your pleasure, you'll find it here.

Watch this video

to learn about the region and find out why life is better here.



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To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko's job board at

https://recruiting.ultipro.ca

or you are accessing Tolko job opportunities through our website at

www.tolko.com/careers

.