Job Description

Position Details

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The Information Technology Team is currently seeking an

Application Support Specialist

to join our team. The Application Support Specialist will be responsible for leading the effort to organize and integrate applications and related data across the organization. This position will work with all Explore Edmonton portfolios to determine data & application needs and ensure new applications and data are integrated with the existing systems and infrastructure. This position will also provide oversight of Explore Edmonton's application portfolio. They will understand and document all applications and make recommendations to avoid duplicate functionality. This position will be responsible for effectively managing Explore Edmonton's SaaS and server-based data systems and making recommendations for enhancements and optimization. They will provide expertise on projects as well as design, develop and implement software solutions that automate or streamline business processes.


The Information Technology department is part of our Corporate Services Group. This group is a team of service-minded individuals who are passionate about developing and implementing smart, customer-focused business processes. This team serves multiple internal customers and comprises key business enablers and trusted business partners who deliver superior customer service through collaboration, innovation, partnerships, and leadership, ensuring the best possible user experience. In alignment with the needs of Explore Edmonton, services include providing governance advice and support, offering scalable business solutions, and creating value for employees by building and facilitating connections across the organization.


The successful candidate will be responsible for:

The development and implementation of small applications, integrations, automations, scripts, and workflows The development, support and integration of enterprise systems (ERP, CRM, HCM, etc.) with other applications and data solutions Overseeing technical design and code reviews of application development initiatives to maintain the integrity and scalability of developed code Leading AI adoption and automation projects across the enterprise to improve operational efficiency and user experience Setup, configuration, integration, and testing of new application, SaaS, and DBaaS solutions Oversight of Explore Edmonton websites and associated systems (domain registrations, SSL certificates, DNS, etc.) The creation and maintenance of comprehensive application documentation The setup and configuration of databases, data services, and data integration solutions Enabling data-driven decision-making initiatives across the organization by supporting integration with existing enterprise applications, large language models, and generative AI Ensuring the confidentiality, integrity, and availability of enterprise data Script development for data process automation and synchronization Promoting and educating business areas on workplace automation opportunities through low-code applications and workflow tools, helping users identify processes that can be streamlined and connecting them with appropriate automation resources. Developing and implementing technology improvement solutions which enhance productivity and reduce application, data, and software technology conflicts across the organization. Working alongside other business units and IT team members to improve existing Microsoft 365 services: MS Teams, Viva, MS Planner, SharePoint, OneDrive, etc., ensuring alignment with business goals while monitoring and communicating new features in Microsoft 365 and Azure that could benefit organizational productivity Providing accurate and regular reports to IT Leadership on the performance of applications and systems Developing a deep understanding of business projects to gain insights into the scope of application and data requirements Acting as project lead for data and application projects, which would encompass the development of project plans/budget, resource assignment, and execution Developing and leading digital workplace innovations by introducing new technologies and practices that improve Explore Edmonton's digital work environment, ensuring smooth transitions to new digital processes while maintaining security and compliance standards Collaborating with business leaders to understand evolving needs and align IT initiatives with strategic goals

The successful candidate will have:

Post-secondary education in Information Technology or Computer Science 5+ years of related experience Proven experience developing comprehensive applications and data solutions Excellent written and oral communication skills Experience conducting research on technology, trends, standards, and products research Knowledge of data governance, security, and integration concepts Advanced knowledge with PowerShell, Python, JavaScript, HTML, CSS, XML, YAML, Git Experienced with M365, Graph, and system automation (Ansible, Puppet, etc.) Familiar with Azure & AWS Familiar with AI and LLMs Ability to take business requirements and deliver solutions Ability to create clear, comprehensive documentation Flexible with travel between Explore Edmonton locations Excellent planning and organizational skills Customer-focused mindset The ability to work in a team environment

About Us

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We are Edmonton's Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton's award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton's story, elevate the Edmonton experience, and drive inbound visitation and economic impact on the visitor economy.


Working together in a one-team approach aligned with our core values, Explore Edmonton's business units' market and sell Edmonton as a year-round destination to visit, work, and play in while developing products and experiences with a uniquely Edmonton flavour. By incorporating the management of the city's two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton's mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.


Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily.

How to Apply

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If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact, along with your resume.

Please submit your interest by September 26, 2025.