At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We\xe2\x80\x99re committed to fostering an environment for every teammate that\xe2\x80\x99s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Jeppesen is seeking an Application Support Specialist reporting, to the Manager of Crew Support working out of the Montreal office. Application Support Specialist will work within the global IT Service Management team which consists of service managers, system experts and service account managers, operating from multiple locations including Gothenburg, Montreal and Singapore. At Jeppesen we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore. This is a perfect position for an outgoing, customer service focused technical support professional with a true passion for technology, positive attitude, and a desire to grow as a technical professional. This is an opportunity for you to work in an international environment with a team of like minded professionals in a leading-edge expanding software company. Position Responsibilities:

• Support crew resource management software targeted to the transportation sector
• Review, analyze, and modify highly-customized installations. This includes developing, testing and debugging.
• Able to troubleshoot our world-leading software solutions over the phone and perform upgrades to new releases
• Assist our customer\'s developers in the resolution of incidents
• Implement Change Requests
• Able to troubleshoot a variety of systems remotely or on site, has the ability to quickly respond to problems, interact with customers, understand client processes and relay issues back to the development team
• Develop and test documentation which describes the specific software functionality
• Ensure systems conforms with architectural objectives.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team\xe2\x80\x99s discretion and could potentially change in the future. Employer willing to sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience):

• 4+ years of experience in information technology or software technical support
• 3+ years of experience effectively working in a Linux/Unix environment
• 3+ years of experience knowledge of programming languages, eg. Python or similar
• Excellent verbal and written communications skills in English
• Individual must not pose a risk for safeguarding of controlled goods
• Must be eligible to handle US export-controlled data

Preferred Qualifications (Education/Experience):

• Post-Secondary Education
• Experience within airline operations or aerospace industry
• Experience working with cross functional teams in global organization(s)
• Familiar with the Crew & Ops portfolio and products
• Spanish or Portuguese knowledge

Typical Education and Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years\' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years\' related work experience, 9 years\' related work experience, etc.). Relocation: This position offers relocation based on candidate eligibility. Additional Information: This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment. Please also submit a CV or resume written in English. Description du poste: (NOTE : Le g\xc3\xa9n\xc3\xa9rique masculin est utilis\xc3\xa9 sans discrimination et uniquement dans le but d\xe2\x80\x99all\xc3\xa9ger le texte.) Boeing Jeppesen est \xc3\xa0 la recherche d\xe2\x80\x99un(e) Sp\xc3\xa9cialiste du soutien aux applications, relevant du Gestionnaire du soutien d\xe2\x80\x99\xc3\xa9quipage, travaillant \xc3\xa0 partir du bureau de Montr\xc3\xa9al, QC. Le(la) Sp\xc3\xa9cialiste du soutien aux applications travaillera au sein de l\xe2\x80\x99\xc3\x89quipe de Gestion des Services TI mondiale, qui se compose des gestionnaires de service, d\xe2\x80\x99experts en syst\xc3\xa8mes et de gestionnaires de compte de service, op\xc3\xa9rant depuis plusieurs sites, notamment Gothenburg, Montr\xc3\xa9al and Singapour. Chez Jeppesen, nous travaillons avec des technologies innovatrices, des clients passionnants et des coll\xc3\xa8gues fantastiques du monde entier. Notre culture se caract\xc3\xa9rise par la cr\xc3\xa9ativit\xc3\xa9, le professionalisme et le travail acharn\xc3\xa9 dans un environnement de travail ouvert et flexible. Nous pensons que nos employe\xc3\xa9s doivent pouvoir voir grand et s\xe2\x80\x99amuser pour que nous restions l\xe2\x80\x99une des meilleures entreprises du secteur. Pour tirer le meilleur parti de chaque talent, nous encourageons et permettons \xc3\xa0 nos employe\xc3\xa9s de se d\xc3\xa9velopper et d\xe2\x80\x99explorer en permanence. Il s\xe2\x80\x99agit d\xe2\x80\x99un poste id\xc3\xa9al pour un professionnel du support technique, ax\xc3\xa9 vers le service client\xc3\xa8le, anim\xc3\xa9 d\xe2\x80\x99une v\xc3\xa9ritable passion pour la technologie, une attitude positive et un d\xc3\xa9sir d\xe2\x80\x99\xc3\xa9voluer en tant que professionnel technique. C\xe2\x80\x99est l\xe2\x80\x99occasion pour vous de travailler dans un environnement international au sein d\xe2\x80\x99une \xc3\xa9quipe de professionnels partageant les m\xc3\xaames valeurs, dans une entreprise de logiciels de pointe en pleine expansion. Responsabilit\xc3\xa9s du poste :

• Soutien des logiciels de gestion des ressources humaines destin\xc3\xa9s au secteur des transports
• Examiner, analyser et modifier des installations hautement personnalis\xc3\xa9es. Cela comprend le d\xc3\xa9veloppement, les tests et le d\xc3\xa9bogage.
• Capable de d\xc3\xa9panner nos solutions logicielles de pointe par t\xc3\xa9l\xc3\xa9phone et d\xe2\x80\x99effecteur des mises \xc3\xa0 niveau vers les nouvellles versions.
• Assister les d\xc3\xa9veloppeurs de nos clients dans la r\xc3\xa9solution des incidents
• Mise en \xc5\x93uvre des demandes de changement
• Capable de d\xc3\xa9panner divers syst\xc3\xa8mes \xc3\xa0 distance ou sur place, de r\xc3\xa9agir rapidement aux probl\xc3\xa8mes, d\xe2\x80\x99interagir avec les clients, de comprendre les processus des clients et de transmettre les probl\xc3\xa8mes \xc3\xa0 l\xe2\x80\x99\xc3\xa9quipe de d\xc3\xa9veloppement
• \xc3\x89laborer et tester la documentation d\xc3\xa9crivant les fonctionnalit\xc3\xa9s sp\xc3\xa9cifiques du logiciel
• Veiller \xc3\xa0 ce que les syst\xc3\xa8mes soient conformes aux objectifs architecturaux.

Ce poste est hybride. Cela signifie que le candidat s\xc3\xa9lectionn\xc3\xa9 devra effectuer une partie de son travail sur place \xc3\xa0 l\xe2\x80\x99une des options de lieux indiqu\xc3\xa9s. Cela rel\xc3\xa8ve de la discr\xc3\xa9tion de l\xe2\x80\x99\xc3\xa9quipe d\xe2\x80\x99embauche et pourrait potentiellement changer \xc3\xa0 l\xe2\x80\x99avenir. L\xe2\x80\x99employeur est dispos\xc3\xa9 \xc3\xa0 parrainer les candidats en vue de l\xe2\x80\x99obtention d\xe2\x80\x99un visa d\xe2\x80\x99emploi. Qualifications de base (comp\xc3\xa9tences/exp\xc3\xa9rience requises) :

• 4 ans ou plus d\xe2\x80\x99exp\xc3\xa9rience dans le domaine des technologies de l\xe2\x80\x99information ou du soutien technique en mati\xc3\xa8re de logiciels
• 3 ans ou plus d\xe2\x80\x99exp\xc3\xa9rience dans un environnement Linux/Unix
• 3 ans ou plus d\xe2\x80\x99exp\xc3\xa9rience dans les langages de programmation, par exemple Python ou similaire
• Excellentes comp\xc3\xa9tences en communications verbale et \xc3\xa9crite en anglais
• L\xe2\x80\x99individu ne doit pas repr\xc3\xa9senter un risque pour la s\xc3\xa9curit\xc3\xa9 des biens contr\xc3\xb4l\xc3\xa9s
• Doit \xc3\xaatre \xc3\xa9ligible \xc3\xa0 manipuler des donn\xc3\xa9es contr\xc3\xb4l\xc3\xa9es pour l\xe2\x80\x99exportation vers les \xc3\x89tats-Unis

Qualifications pr\xc3\xa9f\xc3\xa9rentielles (formation/exp\xc3\xa9rience) :

• \xc3\x89ducation post-secondaire
• Exp\xc3\xa9rience dans le domaine des op\xc3\xa9rations a\xc3\xa9riennes ou dans l\xe2\x80\x99industrie a\xc3\xa9rospatiale
• Exp\xc3\xa9rience de travail avec des \xc3\xa9quipes interfonctionnelles au sein d\xe2\x80\x99organisation(s) mondiale(s)
• Connaissance du portefeuille et des produits Crew & Ops
• Connaissance de l\xe2\x80\x99espagnol ou du portugais

Formation et exp\xc3\xa9rience typiques : Formation/exp\xc3\xa9rience g\xc3\xa9n\xc3\xa9ralement acquise au terme d\xe2\x80\x99une formation technique sup\xc3\xa9rieure (Baccalaur\xc3\xa9at, par exemple) et g\xc3\xa9n\xc3\xa9ralement 5 ans ou plus d\xe2\x80\x99exp\xc3\xa9rience professionnelle pertinente ou une combinaison \xc3\xa9quivalente de formation et d\xe2\x80\x99exp\xc3\xa9rience technique (par exemple, Ph.D., un master + 3 ans d\xe2\x80\x99exp\xc3\xa9rience professionnelle pertinente, 9 ans d\xe2\x80\x99exp\xc3\xa9rience professionnelle connexe, etc.). D\xc3\xa9m\xc3\xa9nagement : Ce poste offre la possibilit\xc3\xa9 de d\xc3\xa9m\xc3\xa9nager en fonction de l\xe2\x80\x99\xc3\xa9gibilit\xc3\xa9 du candidat. Informations suppl\xc3\xa9mentaires : Cette demande concerne un poste \xc3\xa0 recrutement local au Canada. L\xe2\x80\x99employeur est Boeing Canada. Les avantages sociaux et la r\xc3\xa9mun\xc3\xa9ration sont d\xc3\xa9termin\xc3\xa9s par le Canada et ne font pas partie de la masse salariale de Boeing aux \xc3\x89tats-Unis. Il ne s\xe2\x80\x99agit pas d\xe2\x80\x99une mission d\xe2\x80\x99expatriation. Veuillez \xc3\xa9galement soumettre un CV ou curriculum vit\xc3\xa6 r\xc3\xa9dig\xc3\xa9 en anglais.
Export Control Requirements: Not an export control position
Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\xe2\x80\x99s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.