Job Description

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service(TM).

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.



The Application Support Specialist will be responsible for troubleshooting reported issues and providing technical support to our customers, with the goal of building upon a positive customer experience and ultimately helping us create IFS customers for life. This position reports to our Sr Manager of Global Support. If you enjoy solving problems, working with people, and connecting with customers, we'd love to hear from you!

You will fit right in if you:

• Have a passion for solving puzzles
• Are a self-starter with a high level of initiative
• Love the idea of rolling up your sleeves and pursuing a 'choose-your-own-adventure' style troubleshooting

Key responsibilities of this role include:

• Providing support to IFS Customers, primarily within North America via telephone and email
• In-depth troubleshooting of software applications employing the latest mobile technologies
• Diagnosing problems and reporting software defects
• Developing expert-level knowledge in assigned product areas
• Creating documentation as required
• Other duties as assigned

Qualifications

Desired qualifications, experience, competencies and attributes of the successful candidate:

• Proven track record of providing quality application support to High-Value Customers
• Strong verbal and written communication skills
• Excellent problem-solving skills
• Ability to work closely with clients and internal staff to communicate technical issues
• Knowledge of client-server mobile software applications is an asset
• Familiarity with the general field service and/or utilities industry is an asset
• Availability for limited travel to customer sites, primarily in North America
• Self-motivated, and able to work with minimal supervision
• Familiarity with mobile devices an asset
• XML technologies; web services knowledge is an asset
• Experience with reports creation
• Familiarity with relational databases an asset
• Knowledge of debugging tools, reading error logs
• Ability to successfully pass applicable security checks, including a criminal record check

Qualifications

• Formal Education in the Computer Science or related field
• Experience in customer facing roles
• Experience training, or providing support to small to medium business