Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Business Application Support Specialist



What is the opportunity?

As a Business Application Support Specialist, you will provide RBC Wealth Management branches with personalized, consultative software support and technology coaching via telephone. This position exists to support the Branch Manager, Branch Administrator, Investment Advisor (IA) and Investment Advisor Assistant (IAA) with the growing number and complexity of DS software tools. The Business Application Support Specialist will partner with Branch Application Specialists in the field to provide "how-to" technology support and solutions that allow IA teams to become more efficient (streamline processes) and suggest business building opportunities using DS tools.

What will you do?

• Consult with internal partners and business owners to provide for "how to" needs of the caller
• Provide superior consultation and coaching for individual needs.
• Escalate issues and problems to internal support teams as appropriate.
• Provide solutions to meet client needs while promoting user self-sufficiency.
• Identify common threads of user requests and escalate to group manager for investigation of training/support solutions.
• Spend time with BAS team in branch network.
• Assist in webcast delivery where and when applicable.
• Share best practices amongst team members in terms of technology tools and overall business practices.

What do you need to succeed?

Must Have

• Retail brokerage experience in a Dominion Securities branch setting
• In-depth knowledge and understanding of the wealth management industry,
• Good knowledge of technical and business trends in the wealth management business
• In-depth knowledge of ClientLink, ClientView, Flexpak, and ClientSource.
• Demonstrates commitment to learning and professional development.

Nice to Have

• Knowledge of New Account Documentation and procedures
• Operations knowledge

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-08-23-07:00

Application Deadline: 2022-09-15-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.