Job Description

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal\'s Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users. The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented. They contribute to and lead regulation, industrialization and automation projects.

In detail

Production Support

• Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
• Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
• Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.
• Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
• Ensure issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
• Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
• Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.
• Maintain and create procedure and process documentations.

Release, Maintenance and Project:

• Participate in release cycles for functional validation on staging, pre-production and production environments.
• Release deployment, post release checks, follow communication.
• Liaise with the Development teams to ensure enhancements and bug fixes are prioritized.
• Participate in regular and required DRP and BCP exercises.
• Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
• Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)

Qualifications

The strengths and skills that will help you succeed

Education

• Master/Bachelor or degree in Computer Science or IT Systems
• Minimum 6 years\xe2\x80\x99 of Application Production Support experience

Technical Skills

• Excellent experience on systems like Windows, UNIX and Linux
• Excellent knowledge of databases like Oracle and SQL
• Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
• Working knowledge or familiarity scripting skills Perl, Python and PowerShell
• Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Leadership & Communication

• Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.
• Train new and existing members - to improve their knowledge and skillsets
• Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.
• Excellent communication skills to review the incidents, change, problem and other management procedures, processes and guidelines
• Able to confidently engage with stakeholders on topics related to application and production support
• Openness to accept the new problems and issues and look for ways to solve.
• Positive attitude to own existing and new issues in the applications and productions. Find ways to, collaborate to find solutions to the problems
• Knowledge of the English language is required

Availability

• Flexible in working on public holidays and weekend support
• Flexible in working in different shifts (as required)

What\xe2\x80\x99s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits,

What you need to know

• We will review candidates as they apply, so don\xe2\x80\x99t wait to submit your application;
• If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process;
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas\xe2\x80\x99 office(s) is an essential function of this position;
• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments,

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 65 countries, with more than 190,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas\xe2\x80\x99 mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,200 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal Top Employer 2023
• Canada\'s Best Diversity Employer 2023
• Women in Governance \xe2\x80\x93 Parity certified - Gold certification
• CCDI Consulting Inc. (Canadian Center for Diversity and Inclusion)
• Pride at Work Canada
• Rainbow Accreditation issued by Canada\xe2\x80\x99s LGBT+ Chamber of Commerce (CGLCC)
• ROSEPH \xe2\x80\x93 Grouping of specialized organizations for the employment of persons with disabilities
• IndigenousWorks
• Part of Les Affaires top 300 companies in Quebec

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** Only selected applications that meet the requirements of the role will be contacted **

BNP Paribas