Job Description

Competition # : 39783

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 14-Jul-23 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Welcome to the Department of Cyber Security and Digital Solutions* (CSDS), where we are evolving the digital landscape of the Government of Nova Scotia. As pioneers in digital transformation, our mission is to design, deliver, and support user-centered public services that make a real difference to Nova Scotians. We work collaboratively across government departments and with diverse partners to meet digital needs and drive transformation.

At CSDS, you\'ll become part of a passionate, diverse team that champions innovation and values the richness of multiple perspectives. We\'re more than an IT department; we\'re a community of individuals dedicated to enabling digital transformation while bolstering cybersecurity across the province. Our users come from all walks of life, and we embrace that diversity within our own team, understanding that every unique voice strengthens our collective impact.

Join us on our journey to shape the future of digital services in Nova Scotia.

*Formerly known as the Nova Scotia Digital Service (NSDS) group, a part of the previously named Department of Service Nova Scotia and Internal Services

About Our Opportunity

Reporting to a Manager within the Department of Cyber Security and Digital Solutions, this position provides functional / operational support of applications. The incumbent may also act as a liaison between and cross IT organization teams, a wide range of internal and externals stakeholders including business clients, technical and non-technical staff, outside vendors and the end user community regarding the analysis, design, and implementation of new systems and/or enhancements to existing applications and evaluates and implements solutions to resolve system problems. This position may participate in creating, executing and coordinating user acceptance testing/performance testing of all system changes, including updating and drafting of new procedures and training material. The incumbent may also be responsible for identifying training requirements in supporting the use of proposed technology solutions.

The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology service management, providing a customizable framework to achieve quality service and manage challenges associated with the growth of IT systems and services.

This position plays a key role in supporting the core ITIL Service Support processes to ensure a consistent level of services.

Responsibilities of an Application Operational Support Analyst:

• Participates in the design development and the identification of all system changes to ensure all new system functionality is designed to meet the requirements. Provides detailed recommendations for design changes based on review of the proposed enhancements, expertise/advice on behalf of clients to system development and technical analysts and determines the impact to end users. Conducts an initial review and assessment to determine feasibility and impact to the existing system functionality and usability.
• Assists in the development and establishment of policies, procedures, guidelines, manuals, FAQs, and self-help tools for end users.
• Creates test plans or updates existing test plans and creates test data to ensure new enhancements meet defined business requirements. Conducts system tests to ensure enhancements are accurately and efficiently completed as designed and adhere to government and departmental policies, procedures, internal controls, privacy, integrity, and security requirements. May participate in maintaining test/training environments.
• May perform other related duties as assigned.

About You

To be successful in this role, you will possess a bachelor\'s degree in Computer Science; or have graduated from a recognized Information Technology program.

You will also have the following skills or experience:

• Skilled in process improvement, change management, and client service principles, methods and delivery techniques and business analysis.
• Knowledge of ITIL process and standards.
• Knowledge of Office automation software such as Word, Excel, PowerPoint, email and collaborative software to write required documents or manipulate spreadsheets, as well as to support and guide users in their work.
• Analytical skills to diagnose and resolve incidents/service request.
• Ability to communicate at a technical and an end user level.
• Ability to work as part of a team and/or independently to achieve common goals.
• Ability to prioritize your own work.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offering and eligibility criteria.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 01 - PR 11

Salary Range: $1,579.34 - $2,852.85 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia