Job Description

Who are you?

Are you a positive and engaged lifelong learner with a passion for animal welfare? Are you a dedicated team player who thrives doing meaningful work? Are you looking to join a dynamic, welcoming and knowledgeable veterinary team? If you've answered "yes" to the above questions, The Animal Clinic wants to hear from you! Our tight-knit team is looking for an enthusiastic individual to join us as an Animal Care Attendant/Client Care Representative.

Who are we?

The Animal Clinic is privately owned and has been serving Torontonians since 1968! Our clinic is built on the meaningful, lasting connections we make with pets and their parents. We provide exemplary care to dogs and cats from Toronto and beyond. Our mission is to lead with compassion and curiosity, allowing us to continually innovate and build the animal-human bonds that last a lifetime. The Animal Clinic proudly provides our team members with a living wage, that ensures they can afford to live in the community that they work in.

What you'll do in Animal Care:

Assist veterinarians and technicians with procedures such as exams and diagnostics Provide daily care and enrichment for dogs in daycare Follow established maintenance and safety protocols when executing daily tasks Create and update accurate records of animal observations, treatments, and client communications in a timely and professional manner Ensure the cleanliness of the clinic including exam rooms, treatment areas, surgery and daycare
What you'll do in Customer Service Representative:

Greet clients and their pets warmly upon arrival Answer multi-line phones/texts and respond to all communication promptly Schedule and confirm appointments Check clients in and out, process payments, and manage invoicing Maintain accurate and up-to-date client and patient records Educate clients on basic pet care and services offered Collaborate with veterinary staff to ensure smooth workflow Maintain a clean and organized reception area Handle sensitive or emotional client interactions with empathy and discretion
What you'll get

A rockstar team of long-time TAC family members ready to collaborate, educate, and train our newcomers A fear-free environment to work in that prioritizes our patient's comfort Continued education on a variety of topics including fear-free handling Monthly staff lunch & learns to discover innovations in the field of veterinary medicine Frequent teambuilding activities ... and more!
Qualifications

High school diploma or equivalent Ability to lift 22.7 kg (50 lbs) and work on your feet amid unpleasant animal-related noises, smells, and more Continued education (e.g.: veterinary assistant certificate) is a plus Experience with animals, especially in a veterinary setting, is a plus Strong attention to detail and excellent verbal and written communication skills Ability to follow detailed instructions and protocols Ability to work effectively within a team
If this sounds like you, get in touch!

Candidates should submit a resume and a cover letter telling us a bit about yourself and answering the question "Why do you want to work in the veterinary industry?"

We can't wait to hear from you!

~ The Animal Clinic team ~

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: From $22.00 per hour

Benefits:

Flexible schedule
Experience:

Veterinary clinic: 1 year (required)
Licence/Certification:

Animal Care Certificate (required)
Work Location: In person