Job Description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.


We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.


Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Sommaire du poste

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Nous recrutons actuellement un analyste principal en support technique, competent et oriente client, pour fournir un support de qualite concernant nos controleurs, solutions et logiciels de gestion des systemes d'automatisation des batiments. Vous utiliserez votre expertise en BAS pour diagnostiquer et resoudre efficacement les problemes des clients, garantissant une experience fluide et satisfaisante.

Taches et responsabilites principales (fonctions essentielles)

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Experience client et support

: Fournir une assistance technique directe avec une approche centree sur le client.

Depannage technique

: Diagnostiquer et resoudre des problemes complexes lies aux controleurs Distech et aux logiciels de gestion via telephone, courriel et outils de support a distance.

Gestion des cas

: Suivre les dossiers dans notre systeme Microsoft Dynamics, de la prise en charge a la resolution, en respectant les SLA.

Collaboration

: Travailler avec les equipes de support avance, gestion de produit, ingenierie et service client pour resoudre les problemes complexes.

Partage de connaissances

: Contribuer a la documentation interne, FAQ et base de connaissances.

Formation et developpement

: Se tenir informe des nouveaux produits et tendances du secteur.

Amelioration des processus

: Participer a l'amelioration des outils et processus internes pour optimiser l'efficacite.

Experience (experience minimale obligatoire)

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Diplome universitaire ou collegial (DEC) avec experience pertinente en support technique, CVC ou systemes de controle. Minimum 3 ans d'experience dans l'un des domaines suivants : + Systemes CVC
+ Plateforme Niagara
+ Electromecanique du batiment
+ Systemes d'automatisation des batiments (BAS)
Bilingue francais et anglais (clients au Canada et aux Etats-Unis) Excellentes competences en communication ecrite et orale Esprit d'equipe et respect Sens du service client, capacite a gerer la pression Competences analytiques et de resolution de problemes Gestion efficace des priorites et du temps Attention aux details, proactivite et attitude positive

Experience souhaitee (c.-a-d. experience du secteur)

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Connaissance des protocoles de communication (LonWorks, BACnet, Modbus) Familiarite avec les systemes de controle d'acces et d'eclairage Experience en formation Experience avec Niagara
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.



Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.



Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.



Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.



Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.