Job Description

Kenvue is currently recruiting for a:


Analyste des services logistiques (Bilingue, CDD de 18 mois)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

Role reports to:

Director Consumer Deliver Supply Chain

Location:

North America, Canada, Ontario, Markham

Work Location:

Hybrid

What you will do

Notre equipe a l'echelle mondiale est formee de 22 000 collaborateurs brillants, aux profils diversifies, passionnes par la connaissance et l'innovation, et qui s'engagent a fournir a nos clients les meilleurs produits possibles. Grace a leur expertise et a leur empathie, nos employes ont le pouvoir d'influencer la vie de millions de personnes chaque jour. Nous placons l'humain au coeur de nos priorites, prenons soin des autres avec passion, gagnons la confiance grace a la science et agissons avec courage - et de formidables opportunites vous attendent chez nous! Joignez-nous a nous pour faconner notre avenir - et le votre. Pour plus d'information, cliquez ici.

Veuillez noter qu'il s'agit d'un contrat a duree determinee de 18 mois, et que ce poste est base a Markham, Ontario.

Responsabilites cles

Fournir une assistance analytique en matiere de service a la clientele, avec un accent particulier sur les mesures cles du niveau de service. Preparer, surveiller et partager les rapports de performance des clients, analyser les ecarts et recommander des actions correctives. Collaborer avec des partenaires multifonctionnels pour identifier les causes premieres des problemes et mettre en oeuvre des plans correctifs. Soutenir l'equipe de service client dans la mise a jour des KPI, tableaux de bord, donnees de reference et processus d'amelioration continue. Contribuer aux projets visant a optimiser les processus de la chaine d'approvisionnement et a ameliorer l'experience client. Maintenir une communication reguliere avec les partenaires internes et externes pour s'assurer de la comprehension et du respect des niveaux de service attendus.

Ce que nous recherchons

Qualifications requises

Diplome universitaire, de preference en chaine d'approvisionnement, affaires, ingenierie ou domaine connexe. Minimum de 2 ans d'experience dans un role analytique ou en service client/logistique. Maitrise des outils Microsoft Excel, PowerPoint et Power BI. Excellentes competences analytiques et en resolution de problemes. Bonne capacite a communiquer avec des intervenants varies (internes et externes). Excellente organisation et capacite a travailler dans un environnement en evolution rapide.

Qualifications souhaitees

Experience dans un environnement de biens de consommation (FMCG). Connaissance d'un systeme ERP (SAP de preference). Capacite demontree a conduire des ameliorations de processus. Bilinguisme francais/anglais est un atout.

Vos avantages et conditions

Regime d'avantages sociaux concurrentiel Conges d'entreprise et vacances payes, jours de benevolat, heures allegees les vendredis d'ete, et beaucoup plus! Occasions d'apprentissage et de perfectionnement Groupes-ressources employes

Kenvue tire fierte de son statut d'employeur equitable. Tous les candidats qualifies seront pris en consideration pour un emploi en fonction de leur merite, sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identite de genre, d'age, d'origine nationale ou de statut de veteran protege, et ne seront pas discrimines en raison d'un handicap.

What you will do

Please note that this is a fixed term contract of 18 Months.


The

Customer Logistics Representative (bilingual),

based in Markham, Ontario, will be responsible for managing an end-to-end (E2E) retail customer portfolio--from order receipt through to deduction resolution. The role will work closely with internal and external partners to identify opportunities that deliver joint value and enhance the customer experience. This individual will bring a strong continuous improvement mindset and use data-driven insights to streamline operations and drive customer satisfaction.

Key Responsibilities

Own the daily customer management process from order receipt to deduction resolution, collaborating with Distribution, Transportation, and Customer Development teams. Identify and eliminate recurring process inefficiencies to increase order accuracy and product availability, contributing to OTIF-D (On-Time In-Full at Delivery) performance. Utilize tools such as

SAP

,

High Radius

,

Tableau

,

Power BI

, and other Kenvue systems to uncover insights and drive operational improvements. Foster strong customer relationships through proactive, timely, and solution-oriented communication. Partner with cross-functional teams including Transportation, Distribution, Ecosystems, Supply Chain, and Customer Development to minimize non-compliance deductions and support cash flow objectives.

What we are looking for

Education

A university degree in a relevant field is required.

Required Skills & Experience

Strong written and verbal communication skills. Bilingual (French & English, written and verbal). Collaborative team player who builds strong business relationships. High attention to detail, sense of urgency, and action-oriented mindset. Curious and passionate about continuous improvement. Business-savvy with experience delivering results. Strong analytical skills and ability to implement scalable solutions.

Preferred

Relevant work experience is an asset; strong new graduates will also be considered. Experience with SAP ONES4, High Radius, Excel, EDI, Power BI, or Tableau is advantageous. Understanding of supply chain principles is a plus.

What's in it for you

Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time & More! Learning & Development Opportunities Kenvuer Impact Networks This list could vary based on location/region
Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.