Job Description

General Bank of Canada is a Schedule 1 chartered bank headquartered in Edmonton. A family-run organization launched in 2005 and part of the Wheaton Group, General Bank of Canada has helped Canadians across the country with their automotive, commercial and aviation financing needs. After years of success, we are moving toward transformation through innovation and focusing on building the bank of the future and one that can stand for generations. Proudly, for four years and counting, General Bank of Canada has been certified as a Great Place to Work in Alberta. We love it here and know you will too!

The Opportunity: We are excited to share that we are currently seeking multiple permanent, full-time Analysts to join our growing Funding and Dealer Services Team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.
Reporting to the Team Lead of Funding & Dealer Services, the Analyst is responsible for the timely processing of all auto loans, including auditing and compliance of the documentation. The Analyst is a key member of the Funding & Dealer Services team that is tasked to ensure compliance with applicable regulatory requirements and company policies when processing auto loans documents.

Responsibilities: Loan Processing & Administration

• Review and audit all documentation received from dealerships to ensure compliance with all GBC policies as well as Anti Money Laundering policies.
• Upkeep maintenance of loan files by; logging all relevant loan data in the Bank\xe2\x80\x99s systems, tracking accuracy of customer loan information, and maintaining loan files in accordance with guidelines.
• Prepare and assist in the processing of all potential loan renewals or cancellations so that records of documentation are maintained in a timely and accurate fashion.
• Responsible for the timely creation, auditing, entering, and funding of loan files daily and ensuring that said loans follow the Bank\xe2\x80\x99s loan workflows, processes, and procedures.
• Recognize inconsistent, insufficient and/or irregular information in documentation or loan applications that could impact the Bank or the customer, work with team lead and/or manager to resolve.
• Provide courteous and professional customer service to dealership personnel while following up with dealerships, other financial institutions, and solicitors to obtain additional documents as required to complete the loan funding.

Customer Service

• Responsible for reviewing and maintaining lien registration reports, as well as, creating new manual registrations, lien amendments, renewals, and manual discharges. Supports reporting requirements by reviewing and maintaining lien registration reports as required.
• Responsible for fostering strong relationships with dealership personnel by providing courteous and professional customer service for all phone and email inquiries.
• Resolve escalated issues raised by Dealerships through research, clarifying questions and providing alternative solutions when required that comply with the Bank\xe2\x80\x99s policies and procedures. Also provide support to the GBC and First Canadian Reps with any inquiries and by resolving issues efficiently and accurately.
• Provide support for the legal team with administration and conducting of searches for lien, corporate and land as required.
• Provide feedback opportunities for improvements on policies and procedures by making recommendations for improving the quickness and efficiency of departmental processes. Actively participate in creating a culture of continuous improvement as it relates to the procedures, tasks to ensure we are focused on elevating the experience of our internal partners and external partners at GBC.

What you Bring to the Table:

• Previous administration and customer service experience, in financial services is required.
• Post secondary education in a related field is considered an asset.
• Knowledge and understanding of retail loan products, lending processes and an understanding of credit terminology is an asset.
• Proven ability to work in a fast paced, high-volume environment which requires the ability to be flexible, multitask and work between several systems simultaneously.
• Strong organizational, time management and prioritizing skills, with a high degree of accuracy and attention to detail ensuring deadlines are met and no details are overlooked.
• Strong technological skills, include experience with MS Office skills (Outlook, Word, and Excel) Successful candidates must have the ability to work flexible hours including Saturdays and holidays.

Workplace Model: Hybrid Location: Candidates from various locations will be considered. Start Date: The anticipated start date for the role is the beginning of January 2024.

What General Bank Brings to the Table We proudly offer a competitive compensation package including salary and benefits. Our benefits include extended health, dental, vision, and extensive mental health coverage as well as a multi-faceted employee assistance program and flexible spending accounts. As an employee, you can also expect to experience:

• Group retirement savings program with matched employer contributions.
• Generous paid time off to ensure a healthy work and life harmony.
• Collaborative work environment where your voice and opinion are valued.
• Employee perks for various products and services discounts.
• Beautiful downtown office location with an onsite gym and the best rooftop patio in Edmonton.
• Events and celebrations throughout the year.
• Tuition and professional development support. Welcoming teams that celebrate diversity and focus on inclusion.

The salary range for this position is $42,840 to $57,960 annually.
How to Apply We invite you to apply directly through our Careers portal generalbank.ca/careers. If you need additional support, please reach out to HR@generalbank.ca. While all applications are appreciated, candidates selected for consideration will be contacted directly.
General Bank of Canada is an equal-opportunity employer, and we are committed to fostering an environment where all employees are welcome and supported. We are dedicated to building an inclusive workforce that reflects the diversity of our communities, and customers. Accessibility is important to the Bank and if you require accommodations during the interview process, please let us know.