Job Description

Job description

Opening up a world of opportunity.

We\'re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We\xe2\x80\x99re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role

The Corporate Banking Team manages a portfolio of clients with revenues typically between $50m and $250m.

The role holder will assist the Corporate Banking Team\xe2\x80\x99s Directors and Relationship Managers in the delivery of a professional service to customers, prospective customers and professionals. This supports the bank\xe2\x80\x99s long-term strategy of establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing an excellent customer service. The role holder will maximise efficiency so Relationship Managers can focus on growing income.

The jobholder will play a direct role in identifying and meeting existing and prospect customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. Provide tailor-made service to the customers leading to a strengthening of key relationships. In the absence of Relationship Managers, the role holder will act as the focal point within the area for products and services thereby ensuring HSBC\xe2\x80\x99s business banking proposition remains a key, positive differentiator.

Responsibilities:

• Maintaining excellent communication with key colleagues to ensure a seamless and joined up approach and timely delivery of production for the Relationship Manager and Client;
• Acting as the primary point of contact for customers and colleagues in the absence of the Relationship Manager;
• Support Relationship Managers in ensuring we identify customer needs correctly;
• Ensure credit and operational quality is not compromised in the pursuit of income;
• Assist in the delivery of solutions, products and services appropriate to meet customer need;
• Help to maintain and improve customer engagement;
• To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling;
• Act as a point of reference for internal colleagues and support both new and existing colleagues;
• Working with colleagues and relevant departments as appropriate to ensure that all documents are processed in a timely manner
• Working with the Relationship Manager to promote HSBC\xe2\x80\x99s global capabilities internally and, where appropriate, to external agencies such as Key Business Introducers, Chambers of Commerce and other related organisations;
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service;
• Promote an environment that supports diversity and reflects the HSBC brand;
• Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk;
• Ensure operational losses and fraud are minimised;
• Ensure timely and accurate maintenance of customer information, including Know Your Client requirements in Group systems;
• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns;
• Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting;
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy;
• Ensure the application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks;
• Compliance with and management of sales suitability risks and requirements;
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements;
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks;
• Complete other responsibilities, as assigned.

Requirements

Essential

• Bachelor\xe2\x80\x99s or Master\xe2\x80\x99s degree in a related discipline and experience in a related field;
• Understanding of risk management and good credit knowledge;
• Analytical and financial skills;
• Ability to work without constant direction;
• Good organisational and time management skills;
• Commercial awareness, including economic, cultural, procedural and regulatory issues;
• Ability to interact with all levels of commercial customers;
• Ability to work as part of a team.

Desirable

• Working knowledge of Commercial Banking\xe2\x80\x99s proposition / product capabilities
• Working knowledge of HSBC Group capabilities

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ( ) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

HSBC