Job Description

Analyst, Access and Provision IMITS

BC Emergency Health Services

Saanichton, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Client Services, the Analyst, Access and Provision is responsible for administering and maintaining access to BCHES systems and data. The Analyst, Access and Provision functions as a lead hand and provides work direction, guidance and mentoring to staff, reviews workload, ensures completion of work assignments, and refers issues to supervisor. The Analyst, Access and Provision investigates access requests to ensure patient data is protected and supports client\xe2\x80\x99s ability to gain access to various user types/locations of the BCEHS systems. Troubleshoots access issues by analyzing and diagnosing problems, formulating solutions and taking corrective action requiring considerable knowledge of the provisioning environment and critical thinking. Additionally, the Analyst, Access and Provision audits, reports on, and documents systems access rules and procedures.

What you\xe2\x80\x99ll do

• Functions as a lead hand by providing work direction, guidance, mentoring and coaching of staff; determining work priorities within portfolio, assigning tasks and reviewing workload; resolving day-to-day issues and monitoring completed work to ensure conformance with established standards; and determining related training requirements and referring unresolved operational and staffing issues to the supervisor.
• Processes and initiates security access requests for user access across complex systems and applications for BCEHS by creating user accounts, logins and passwords, and de-provisioning within established procedures, standards and documented processes to correctly link or remove user accounts across BCEHS systems by using customized tools and powershell scripts to pull and compare data between systems.
• Collaborates with, and represents IMITS to, clients and others by methods such as developing and maintaining relationships with clients and other stakeholders, attending meetings to provide input into the operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs around competing requirements between multiple business areas; providing options and presenting to decision makers, and providing user training as required.
• Reviews line of business (LOB) application security enrollment requests and verifies identity and information using many supporting applications, such as Active Directory, HR data and the BCEHS Operations manual to ensure the accuracy and integrity of the user\xe2\x80\x99s data throughout the integrated systems. Follows-up on discrepancies to validate employee\xe2\x80\x99s identity that access should be based upon and verify that the approver is valid according to established criteria and to request a valid approver if needed. Liaises with requesting Manager, users and appropriate business stakeholders to identify the most appropriate type of access for user including multiple position assignments and to coordinate the creation of new user accounts.
• Reviews and troubleshoots access issues as an escalation point for problems not resolved by the IT Support desk by methods such as looking for and analyzing errors, data quality and access issues; following up with user for more information, investigating to identify true access and provisioning issues, working with the various internal and external stakeholders; formulating solutions, and amending errors/deficiencies, taking corrective action for data quality and provisioning issues as required, and referring unresolved problems or issues outside of the team\xe2\x80\x99s accountabilities to the appropriate level/team for follow-up and resolution. Informs and liaises with other departments regarding errors so additional corrective actions can be taken to fully fix the problem.
• Actively participates in continuous quality and process improvement activities by ensuring identity records has required data and that the data is captured consistently across systems for reporting, determines what linkages need to be created in other systems to identify users, reporting system issues and errors, and providing input/feedback to the Manager such as identifying roadblocks and inefficiencies, and proposing possible solutions.
• Conducts periodic audits of accounts and access by providing updated user listings periodically for review or upon request by management or Data Owners and producing reports of users with access to specific systems or resources containing relevant data elements to provide decision making ability on account activity and access; including user, role/access level granted in system, last login details
• Communicates with stakeholders by answering requests for information via department inbox, phone calls and emails, participating in conference calls and meetings when requested; passes requests, and responds to enquiries and/or refers to others. Discusses current issues, performs trend analysis, and notifies stakeholders of changes to the enrollment system or process.
• Documents own work and actions taken, updates assigned ticket information with client provided information, maintains accurate records, and updates information related to workflows in accordance with standard operating procedures. Creates and updates documentation to document repositories.
• Supports privacy breach investigations by methods such as locating requests for access and appropriate approvals and validating what access was granted.
• Participates in projects by performing duties such as gathering requirements from leader/IMITS team and feedback from vendors and business areas creating and documenting processes for ID Administration and user access, participates in the planning, development and specifications testing and implementing new systems.
• Performs other related duties as assigned

What you bring

Qualifications

• Grade 12, graduation from a recognized two-year computer systems technology diploma program plus three years\xe2\x80\x99 recent, related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time
Wage: $41.93 / Hour
Location: 2261 Keating Cross Rd, Saanichton, BC V8M 2A5
Closing date: Applications accepted until position is filled
Hours of Work: 8:00am - 4:00pm (Monday to Friday)
Requisition # 146335E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

(BCEHS) provides provincial emergency medical care and patient transfer services.

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of June 2, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Labor Agreement Facilities Subsector
Requisition # 146335E-2399720
Work Site Block C 2261 Keating Cross Road, Saanichton
Job Type Regular, Full-Time
Salary/Rate $41.93 / Hour
FTE 1.00
Hours of Work Mon-Fri 8-4
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 24-Jun-2023

Provincial Health Services Authority