Job Description

Requisition ID: 8415
Finance and Corporate Services Department
Revenue Service
Water Billing & Meter Operations Branch
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: CIPP
Salary Information: $74,590.88 - $90,759.76 annually (2022 rates of pay)
Location: 951 Clyde Avenue
City: Ottawa, ON
Job Category: Finance & Accounting
Application Close: 01/06/2023

JOB SUMMARY

Billing, Assessment and Tax Policy, which includes property tax and water billing ($1.5B/year in property tax billing and $220M/year in water billing), property tax assessment, and tax policy, is responsible for the development and interpretation of tax policy, management of the assessment base, and delivery of reliable billing systems to ensure stable and reliable revenue for the City, as well as compliance with provisions of the Municipal and Assessment Acts. You are responsible for supporting the City?s Automated Metering Infrastructure (AMI) Radio Frequency network by providing a broad range of technical support and analysis functions. You monitor and maintain optimal system performance and maximize the use and effectiveness of AMI data, create reports for data analysis and custom requests, and contribute to ongoing service delivery and service improvement initiatives in the section.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Electrical Engineering, Computer Science or a related field Minimum of 4 years of experience relating to Radio Frequency Infrastructure, IT infrastructure software applications and database administration, and customer relations

KNOWLEDGE

• General knowledge of City, Department and Branch by-laws, policies, procedures, standards and specifications relating to Radio Frequency(RF) equipment, installation and maintenance
• General knowledge of the installation, operations, auditing, monitoring, fault resolution and maintenance of large Radio Frequency (RF) & cellular based networks
• General knowledge of the AWWA Guidelines, Water By-Law, municipal water distribution network, component functions, service level issues and billing processes
• General knowledge of the water metering infrastructure and the impact of various types of meters on troubleshooting AMI network issues
• Operation and maintenance practices/procedures for water meters in the residential and institution/commercial/industrial sectors
• General knowledge of the operation and maintenance of hand-held monitoring devices
• General knowledge of programs requiring water consumption data support such as meter right-sizing, fire line testing and sewer surcharge exemption
• Knowledge of specialized hardware components and basic inventory methods
• Knowledge of customer and client service techniques
• Knowledge of health and related customer concerns relating to RF interference and cellular based networks
• Data collection/analysis and data base and software administration
• Computer applications and software relating to the work, such as including MS Office, SAP, Maximo, and data retrieval and analytical applications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimal direction, and collaboratively with all staff in a team environment
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, to manage competing demands, conflicting priorities, pressures and deadlines
• Able to liaise effectively with various stakeholders
• Able to apply customer service skills to respond to service request calls, customer, and/or Councillor initiated questions or complaints
• Able to apply technical skills to monitor networks, and to troubleshoot/resolve problems with hardware, software and large volumes of data
• Able to gather/consolidate data, analyze and make judgments on the interpretation of data, and formulate recommendations
• Possess advanced computer application/technological skills and aptitude
• Possess effective interpersonal skills and oral/written communication skills
• Possess strong documentation and writing skills to produce activity and audit reports
• Able to demonstrate sound judgement and decision-making capabilities
• Client-service oriented in dealing with management and staff
• Able to think analytically, and be attentive to accuracy and detail
• Resourceful, and able to exercise initiative
• Able to relay technical information in an easily understandable manner

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing required.
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa?s satisfaction.
  Police record checks completed by a third-party company will not be accepted.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.