Job Description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.


Utilize advanced support technologies and processes engineered to achieve outstanding results.


We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

General Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including:


Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements Monitoring and reporting on the status of projects including cost, timing, and staffing Ensuring adherence to internal and external quality standards (e.g., International Standards Organization) Identifying/resolving obstacles to completing project on time and to budget May include work managing multiple, interrelated projects (including business transformation projects) On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.



Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

About the job

The Partner Alliance Project Manager is responsible for managing the day-to-day operations of Google Cloud's partner alliance program. This includes developing and executing partnership operations, managing partner and sales relationships, and tracking and reporting on program performance. This role is critical for driving key initiatives and ensuring successful program delivery, leveraging your unique blend of sales acumen and technical understanding.

Responsibilities

Review requests against eligibility criteria, manage approvals or rejections.

Submit claims for reimbursement via partner tools with all required documentation.

Manage external partner relationships and resolving issues.

Manage Google Cloud Field Sales Reps (FSRs) and AMD Sales Reps relationships and resolve issues.

Track and report on partner performance, including partner sales, partner leads, and partner satisfaction.

Collaborate with other departments, such as marketing, sales, finance, accounting, and partner ecosystem, to ensure that the Google Cloud's partner program is successful.

Weekly sync with vendors to track performance and operations.

Handling change management and stakeholder management.

Operational excellence and workflow improvement.

Effective resolution based approach.

Who are we looking for?

Minimum 4 years project and vendor management experience.

Demonstrated success in enterprise-level inside sales.

In-depth knowledge of cloud technologies (like AWS, Azure, GCP).

Experience working with global partners in a channel sales environment or managing external partner relationships.

Exceptional communication, leadership, and stakeholder management skills.

A results-oriented mindset with a focus on strategic execution.

Background in managing reimbursements, high value fund transactions.

Previously managed budget, accounting, and payments.

Strong analytical and problem-solving skills.

Strong organizational and time management skills.

Strong attention to detail.

Ability to work independently and as part of a team.

Ability to work in a fast-paced, dynamic environment.

Hands-on experience with Salesforce or similar CRM.

KPIs include

Reviews credit requests within two business days of submission (SLA)

Manages regular calendar cadence with partner (AMD) regional stakeholders

Keep detailed tracking of every credit request

Create monthly reporting based on program performance

Submit a claim to AMD for every approved credit request 100% approval goal up to approved

budget

Correctly funnel all AMD reimbursements to Google to the correct cost center on a monthly basis

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum. that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 4 weeks training, 2 weeks leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary.

Positive and supportive environment.

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule from Monday to Friday, 9 hrs. shift from 9 AM to 6 PM (West coast/Pacific time), open to flexible hours working with clients across the globe.

Location

Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.