Job Description

Date Posted: 2022-10-20-07:00

Country: Canada

Location: Managed Services, Suite 232, 975 Boul Romeo-Vachon North, Dorval, Quebec, H4Y 1H1, Canada

Position Role Type: Unspecified

Ce poste est destine a un technicien principal de service sur le terrain. Le candidat sera charge de gerer les priorites quotidiennes en resolvant les problames des clients en matiare de radio VHF/UHF, de telephone, de reseau et de PC depuis le bureau de Montreal.

Principales responsabilites :

Coordonner, hierarchiser et resoudre les problames rencontres par les clients.

Analyser les defaillances du systame, identifier et restaurer les dysfonctionnements et les pannes de laEUR(TM)equipement.

Signaler les problames critiques / complexes qui auront un impact sur laEUR(TM)entreprise.

Effectuer une variete de taches, y compris, mais sans saEUR(TM)y limiter, laEUR(TM)entretien, le fonctionnement, la maintenance, la reparation et le retrait daEUR(TM)equipement.

Effectuer laEUR(TM)analyse technique des mises en A"uvre, des modifications et des ameliorations des produits conformement aux specifications du client.

Gerer les produits techniques, les services, la logistique et laEUR(TM)approvisionnement, le metre et les configurations pour les clients assignes.

Depanner les problames techniques et recommander des actions aux representants de laEUR(TM)entreprise ou du client.

a?valuer les besoins en produits conformement aux specifications du client.

Agir en tant que representant local de Collins Aerospace aupras de laEUR(TM)organisation du client.

Gerer laEUR(TM)enonce des travaux pour repondre aux exigences du client et du contrat.

Gestion des problames de qualite.

Contacter le client, recueillir les commentaires, etablir et maintenir de bonnes relations avec les clients.

30 % du temps de travail effectue en deplacement.

Sur site : Les employes qui travaillent dans des rales sur site travailleront principalement sur site. Cela inclut tous les employes de la production et de la maintenance, car ils sont essentiels au developpement de nos produits.

Qualifications de base :

Baccalaureat et 2 ans d'experience pertinente anterieure OU

En l'absence de diplame, 6 annees d'experience pertinente sont requises

Ingenierie/Autres postes techniques : Baccalaureat (generalement en sciences, technologie, ingenierie ou mathematiques (STEM)) et un minimum de 2 ans d'experience pertinente prealable, sauf si les lois/reglementations locales l'interdisent

Citoyennete canadienne

Aucun dossier criminel - doit satisfaire aux exigences daEUR(TM)accas a la securite de laEUR(TM)aeroport pour obtenir une CIZR (Carte daEUR(TM)identite de zones reglementees)

Bilingue anglais et franaais, parle et ecrit

Doit avoir une experience professionnelle et technique de la radio VHF/UHF

Qualifications souhaitees :

Achavement daEUR(TM)un cours pratique dans le domaine de la radio et de laEUR(TM)electronique RF

Avoir suivi un cours pratique de mise en reseau

Demonstration daEUR(TM)un leadership, daEUR(TM)une capacite de formation, daEUR(TM)une responsabilite et daEUR(TM)une capacite a diriger les activites daEUR(TM)autre personnel technique

Collins Aerospace, une societe de Raytheon Technologies, est un leader en matiare de solutions intelligentes et technologiquement avancees pour laEUR(TM)industrie mondiale de laEUR(TM)aerospatiale et de la defense. Elle dispose des capacites, daEUR(TM)un portefeuille complet et de laEUR(TM)expertise pour resoudre les defis les plus difficiles de ses clients et pour repondre aux exigences daEUR(TM)un marche mondial en evolution rapide.

Notre equipe de solutions daEUR(TM)aviation connectee fournit des systames, des produits et des services de gestion de laEUR(TM)information avances qui permettent laEUR(TM)ecosystame connecte en rassemblant laEUR(TM)etendue unique des produits daEUR(TM)aviation, de transport de surface et daEUR(TM)infrastructure critique de Collins avec nos solutions numeriques intelligentes pour nous aider a ameliorer chaque aspect de laEUR(TM)experience de voyage de bout en bout. Nous aidons les compagnies aeriennes, les aeroports, les avions daEUR(TM)affaires et les operateurs ferroviaires a transformer les donnees en valeur pour rationaliser les operations, accroatre laEUR(TM)efficacite et reduire les coats, ameliorer laEUR(TM)experience des passagers et contribuer au vol durable. En combinant les meilleures solutions de reseaux, de connectivite et de donnees / analyses, nous resolvons de gros problames pour nos clients et pour le monde, tout en ameliorant la securite et la connectivite des systames a bord et en dehors de laEUR(TM)avion, afin daEUR(TM)aider les operateurs et les passagers a rester plus connectes et informes et a creer une experience de voyage plus durable, efficace, fiable et agreable. LaEUR(TM)aviation connecte le monde. Notre equipe de solutions daEUR(TM)aviation connectee rassemble le monde de laEUR(TM)aviation. De faaon durable. En toute simplicite. En toute securite.

Declaration de Collins Aerospace sur la diversite et laEUR(TM)inclusion :

La diversite est source daEUR(TM)innovation; laEUR(TM)inclusion est source de reussite. Nous pensons quaEUR(TM)une multitude daEUR(TM)approches et daEUR(TM)idees nous permettent daEUR(TM)obtenir les meilleurs resultats pour notre personnel, notre lieu de travail et nos clients. Nous nous engageons a favoriser une culture dans laquelle tous les employes peuvent partager leurs passions et leurs idees afin que nous puissions relever les defis les plus difficiles de notre secteur et ouvrir de nouvelles voies vers des possibilites illimitees.

NOUS REDa?FINISSONS LaEUR(TM)Aa?ROSPATIALE.

Chez Collins, les chemins que nous traaons ensemble manent a des possibilites illimitees. Et les liens que nous formons - avec nos clients et entre nous - nous propulsent tous plus haut, encore et encore.

Postulez das maintenant et faites partie de laEUR(TM)equipe qui redefinit laEUR(TM)aerospatiale, chaque jour.

This position is for a Lead Field Service Technician. The candidate will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC related issues from the Montreal office.

Primary Responsibilities:

• Coordinates, prioritizes and resolves issues encountered by customers.
• Analyze system failures, identify and restore equipment malfunctions and failures.
• Escalates critical/complex issues that will impact the business.
• Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
• Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
• Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
• Troubleshoots technical problems and recommends actions to company or customer representatives.
• Assesses product needs in accordance with customer specifications.
• Acts as local on-site Collins Aerospace representative to the customer's organization.
• Manages statement of work to meet customer and contract requirements
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Travel up to 30%

• Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Basic Qualifications:

• BacheloraEUR(TM)s degree and 2 years of prior relevant experience OR
• In absence of a degree, 6 years of relevant experience is required
• Engineering/Other Technical Positions: BacheloraEUR(TM)s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations
• No criminal record - must meet airport security access requirements for a RAIC.
• Bi-lingual English & French, Spoken & Written
• Must have Radio VHF/UHF working and technical experience.

Preferred Qualifications:

• Completion of a practical course in the RF Radio & Electronics
• Completion of a practical course in Networking
• Demonstrated leadership, training ability, responsibility, and the capability of directing the activities of other technical personnel

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customersaEUR(TM) toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together CollinsaEUR(TM) unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, weaEUR(TM)re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team thataEUR(TM)s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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