Job Description

About NUERA

NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structures, and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm reflects our corporate culture and values.

Position Summary

We are seeking a motivated and detail-oriented Air Import & Export Coordinator to join our growing team. This role involves coordinating and managing end-to-end airfreight shipments (both import and export), preparing documentation, communicating with clients and overseas agents, and ensuring a high level of customer service and operational accuracy.

You will work closely with clients, carriers, agents, and internal teams to manage the full logistics process--from booking and documentation to delivery and billing--while continuously looking for ways to improve efficiency and client satisfaction.

Essential Functions

Air Export Coordination:

Communicate with clients, prepare export bookings and quotations. Arrange pre-carriage and create/file shipping documents including Air Waybills and CERS/B13A. Coordinate with airlines, trucking providers, and warehouses for timely shipments. Ensure billing is completed accurately and promptly (within 1 business day for air shipments). Communicate with agents and receiving terminals to track cargo and maintain service standards. Monitor documentation and ensure compliance with export deadlines and regulations.

Air Import Coordination:

Prepare import manifests and customs documentation in line with agents' consolidation data. Coordinate delivery and unloading arrangements with trucking providers and warehouses. Distribute manifests and collect original documentation and payments as required. Keep clients informed of cargo status, shipment delays, or diversions. Support clients with issue resolution and ensure prompt, accurate responses to inquiries.
*

Respond to all client inquiries in a timely, professional manner. Handle rate inquiries and coordinate with agents to obtain destination charges. Prepare and follow up on freight quotes. Upsell value-added services where appropriate (e.g., cargo insurance) to improve profitability. Collaborate with internal departments to improve processes and client experience. Maintain high performance standards and a commitment to continuous improvement. Support fellow employees to achieve shared goals and contribute to a positive work environment. May require occasional travel for client visits or industry conferences. Other job duties as assigned.

Education Requirement:

Successful completion of the CIFFA Education Program.

Required Skills and Knowledge:

Completion of CIFFA Education Program required. Minimum 2 years of experience in freight forwarding, air transportation. Strong communication and customer service skills. Excellent organizational, analytical, and problem-solving abilities. Ability to multitask and work under pressure in a fast-paced environment. Proficiency with logistics software (CargoWise) and general computer applications. Willingness to grow and support the success of fellow team members.

Working Conditions:

Climate controlled office environment (desk/computer work)

Job Type:

Permanent, Full-time On-site

Benefits:

Casual dress Company events Dental care Extended health care Life insurance Company Gym On-site parking Paid time off

Schedule:

40 hours per week 8-hour shift

Salary Range:

$55,000 - $65,000
Use of Artificial Intelligence

NUERA uses artificial intelligence in our hiring practices when setting required questions in our pre-screening of resumes when an applicant applies using LinkedIn and Indeed.

Retention of Application:

NUERA Logistics Inc. will retain or arrange for the retention of every publicly advertised job posting and any associated application form for a period of three years after public access to the posting is removed.

Accessibility Statement:

NUERA Logistics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.

Disclaimer:

While we appreciate all applications, only those selected for an interview will be contacted. Those who have been selected for an interview with be provided feedback from such interview about the status of their application.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site gym On-site parking Paid time off
Work Location: In person