Job Description

Join our team
TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
Our team members include people like you xe2x80x93 enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
Here's the impact you will make and what we will accomplish together
TAC is leveraging our world-leading technology and innovation to tackle one of the most pressing social challenges of our time xe2x80x93 achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and digital solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses with more accuracy, efficiency and profit and create unified, trusted and sustainable food and consumer goods value chains.
Within the Customer Experience Excellence (CEE) team, we are responsible for overseeing the end-to-end customer support experience and driving operational excellence across the value chain. We have consolidated operational teams from all our TAC entities alongside a number of customer success primes and managed service teams, and have a focus on elevating the customer experience from farmers to multinational consumer goods corporations, digitally transforming our business, elevating our team and high performance culture, and oscillating between transformation and growth.
As a Customer Success Manager I, you will play a crucial role in ensuring the satisfaction and retention of our clients within our agriculture business unit. Working closely with the Agriculture Customer Success team, you will be responsible for building strong relationships with clients, understanding their needs, and helping them derive maximum value from our products or services. This position is ideal for individuals with excellent communication skills, a customer-centric mindset, and a passion for delivering exceptional client experiences.
Here's How

• Develop a deep understanding of clients' contracts, business objectives, challenges, and needs.
• Collaborate with clients to define clear success criteria and key performance indicators (KPIs).
• Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
• Assist in the onboarding process for new clients, providing and/or coordinating product demonstrations and training to ensure they have a solid understanding of our offerings.
• Proactively engage with clients to gather feedback, address any concerns, provide updates, and guide the client down a successful path.
• Identify opportunities to upsell or cross-sell additional products/services based on client needs.
• Monitor client usage and engagement to identify trends and patterns, taking action to ensure clients are deriving maximum value from our products and services.
• Resolve any client issues or escalations promptly and effectively.
• Act as an advocate for clients within the company, coordinating with sales, product, engineering, and support teams to ensure client needs are met.
• Act as internal champion of assigned clients to provide Voice of Customer and Client Health updates on a regular cadence.
• Stay up-to-date with industry trends and best practices in customer success.

What you bring to this role

• Bachelor's degree in business, communications, or a related field (or equivalent experience).
• Suitable for early-to-mid-career professionals with proven experience in a client-facing role, such as account management, customer success, sales, negotiation, relationship management, or client relations.
• Experience in the agriculture industry.
• Agriculture software or SaaS product knowledge.
• A bias for action, growth, and commitment based leadership.
• Strong interpersonal and communication skills, with the ability to build rapport and communicate effectively with clients at various levels.
• Exceptional problem-solving skills and the ability to think strategically to address client challenges.
• Detail-oriented with excellent organizational and time management abilities.
• Familiarity with CRM software and customer success management tools.
• Ability to analyze data and metrics to make informed decisions.
• A proactive and customer-centric approach to work.
• Ability to work independently and as part of a team.
• Previous experience in a relevant industry or domain is a plus.
• In-depth knowledge and expertise of TAC and/or TELUS strategies, service offerings, and technologies is an asset.
• Professional certifications and learning related to Customer Success and/ or Business Relationship Management is an asset.

***Agriculture / Agritech experience is REQUIRED
Job Information
Location - Remote
Employment Type - Full Time
Career Stream Level - P1
Due to the fact that this role is posted in different countries, please ask your recruiter about salary ranges because our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the particular applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.
Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.
In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).
Join us
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let's make the future friendly.
Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process
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