Job Description

A propos d'AviaSim

AviaSim.ca

est le leader du secteur du loisir aerien en Europe et au Canada.
Nous proposons au grand public des

experiences immersives de simulateur de vol

dans de veritables cockpits d'avions de ligne.

Ces experiences uniques s'adressent aux

passionnes d'aviation

, aux

aspirants pilotes

ou a toute personne en quete d'une

aventure educative et pleine d'adrenaline

.
Quel que soit l'age, nos "Capitaines d'un jour" prennent les commandes d'un avion, accompagnes d'un instructeur co-pilote.
Nos simulateurs accueillent aussi bien les

loisirs individuels

, que les

personnes souhaitant vaincre leur peur de l'avion

, ou les

equipes en seminaire d'entreprise

.

Votre mission

Dans le cadre de notre

croissance en Amerique du Nord

, nous recrutons un(e)

Agent(e) Service a la Clientele

.

Vous rejoindrez une

entreprise dynamique

, avec de nombreux projets innovants, dont l'objectif principal est

d'offrir des experiences de pilotage inoubliables

et de faire vivre un moment de decouverte et de plaisir a chaque client.

Vos responsabilites

Rattache(e) directement au

Responsable Service a la Clientele

, vous interviendrez sur la zone

Canada / USA

et veillerez au bon deroulement des reservations et des vols.

Vos missions incluront notamment :

Gestion des appels et courriels clients

(en francais et en anglais)

Suivi des messageries instantanees

(prevente, vente, apres-vente)

Planification des vols clients

Suivi de la qualite des prestations

Reporting

sur les indicateurs cles : temps de reponse, appels manques, avis Google, satisfaction client, etc.
Profil recherche

Minimum

2 ans d'experience

dans un poste similaire (idealement B2C ou startup) Excellentes competences en

communication et organisation

Capacite a faire preuve de

sang-froid, analyse, bon jugement, empathie et proactivite

Maitrise de

Google Workspace

et/ou

Meta Business Manager

Excellent niveau d'anglais

requis Qualites cles :

autonomie, rigueur, esprit d'equipe, orientation client et sens des solutions

Chez AviaSim, plus que votre experience, ce sont votre motivation, votre debrouillardise et votre passion du service client qui feront la difference.

Conditions du poste

Type d'emploi :

Temps plein

Lieu :

Montreal (LaSalle)

Horaires :

A definir

Salaire :

19,00 $ a 24,00 $ / heure

Heures prevues :

30 h par semaine

Remuneration supplementaire :

prime de performance

Vacances :

3 semaines

Avantages :

autonomie, grande flexibilite

Lieu de travail :

en presentiel
----

AviaSim.ca

is the leading provider of aviation leisure experiences in Europe and Canada, offering the general public immersive flight simulator adventures in real airline cockpits.

These experiences are designed for aviation enthusiasts, aspiring pilots, and anyone seeking an educational and adrenaline-filled adventure. Regardless of age, our "Captains for a Day" step into the pilot's seat under the guidance of an instructor co-pilot. Our flight experiences cater to leisure seekers, individuals wanting to overcome their fear of flying, and companies looking for unique team-building activities.

As part of our growth in North America, we are hiring a

Customer Service Agent

.

You will join a dynamic company with many innovative projects ahead -- all driven by one mission: bringing smiles to our customers through extraordinary and educational flight experiences.

Reporting directly to the Customer Service Manager, you will handle operations for the Canada/USA region and ensure smooth reservation and flight operations for our clients.

With strong organizational and operational skills, you will manage customer service calls and emails in both French and English. You will handle pre-sale, sale, and post-sale interactions as well as operational matters (reservations, troubleshooting, etc.) to deliver a high-quality customer experience.

You must demonstrate composure, analytical thinking, good judgment, empathy, and proactivity to maintain daily operations while ensuring the best possible client experience.

Requirements:

Minimum of 2 years of experience in a similar role, ideally in B2C and/or a startup environment. Bilingual in English and French (excellent English level required). Proactive, autonomous, and detail-oriented, with a strong team spirit. Customer-oriented mindset and strong problem-solving abilities. Proficiency with some of the following tools: Google Workspace / Meta Business Manager.
More than your experience, your attitude, resourcefulness, motivation, passion for customer service, and commitment to client satisfaction will make you stand out.

Your main missions (subject to evolution based on projects):

B2C pre-sale / sale / post-sale operations: manage incoming calls, emails, and instant messages. Flight operations: manage customer scheduling. Monitor service quality. Report to management on key performance indicators (average response time, missed call rate, positive/negative Google reviews, etc.).

Job details:

Type:

Full-time

Location:

Montreal (LaSalle)

Schedule:

To be defined

Compensation:

$19.00 to $24.00 per hour

Expected hours:

30 per week

Additional pay:

Bonus opportunities

Vacation:

3 weeks

Work environment:

On-site

Flexibility:

Autonomous organization, high flexibility
Please send your application to

thomas@aviasim.com

with the reference

AS-AV2025

.

Type d'emploi : Temps plein

Remuneration: 19,00$ a 24,00$ par heure

Avantages:

Conges payes Heures d'arrivee et de depart flexibles
Experience:

Service a la clientele: 2ans (Obligatoire)
Langue:

Anglais (Obligatoire) Francais (Obligatoire)
Lieu du poste : En presentiel