Education: Secondary (high) school graduation certificate
Experience: 2 years to less than 3 years
or equivalent experience
Asset languages
Spanish; Castilian
Work setting
Corporation or company ticket office
Tasks
Manage difficult situations with customers Perform general office duties Sell travel products and travel insurance Calculate costs, process refunds and attend to other financial transactions Attend to cancellations and schedule changes Make transportation and accommodation reservations using computerized reservation and ticketing system Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
Computer and technology knowledge
Galileo Apollo MS Office MS Excel
Travel bookings
Business travel Group travel International travel
Geographical areas of specialization
Canada Mexico and Central America Caribbean
Work conditions and physical capabilities
Tight deadlines Repetitive tasks Attention to detail Sitting Work under pressure
Personal suitability
Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player
Screening questions
Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Work Term: Permanent Work Language: English Hours: 40 hours per week
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