Job Description

• Work Term: Permanent
• Work Language: English or French
• Hours: 35 hours per week
• Education: Other trades certificate or diploma
• Experience: Experience an asset
• or equivalent experience

Work setting

Travel wholesale company Retail business On-site customer service

Tasks

Manage difficult situations with customers Perform general office duties Sell travel products and travel insurance Prepare marketing materials Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events Attend to cancellations and schedule changes Make transportation and accommodation reservations using computerized reservation and ticketing system Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Certificates, licences, memberships, and courses

Association of Canadian Travel Agencies (ACTA)

Computer and technology knowledge

Sabre

Travel bookings

Business travel Government travel Leisure travel Individual travel Group travel Domestic travel International travel Adventure travel Cruise ship

Geographical areas of specialization

Canada United States Western Europe Central Europe Eastern Europe Northern Europe Mexico and Central America South America Caribbean Africa North Pacific South Pacific Asia

Area of specialization

Sales

Security and safety

Airport security clearance

Work conditions and physical capabilities

Repetitive tasks Attention to detail Sitting

Own tools/equipment

Computer Internet access Office equipment and supplies Printer

Personal suitability

Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player

Screening questions

Are you available for the advertised start date? Are you currently a student? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications?

Green job

Involves supporting green economy sectors

Long term benefits

Group insurance benefits

Other benefits

Free parking available On-site amenities Team building opportunities