Job Description

ENGLISH VERSION FOLLOWS

Titre: Agents au soutien fiscal - postes contractuels / Teletravail

Vous etes passionne(e) par la possibilite d'apporter votre experience en matiere de soutien fiscal a une entreprise de classe mondiale, avec des possibilites de croissance de carriere illimitees ? Thomson Reuters est a la recherche d'

agents de soutien fiscal

motive. Il s'agit d'une equipe mondiale bien etablie, qui soutient nos produits fiscaux de pointe afin d'offrir une experience client de premier ordre. Le candidat ideal possede a la fois des competences en resolution de problemes ainsi que des bonnes aptitudes a la communication

en anglais et/ou en francais

une partie de notre clientele etant a l'exterieur du Quebec.

A propos du poste

Dans cette opportunite en tant qu'

Agent de Soutien fiscal

, vous allez :

Assurer le soutien a la clientele en matiere de fiscalite par telephone et courriel, pour notre gamme de logiciels d'impots pour Professionnels et Consommateurs Faire preuve d'ecoute afin de prevenir d'eventuels echanges tendus avec la clientele. Appliquer les directives et procedures de l'entreprise pour resoudre les problemes rencontres habituellement par les clients. Enregistrer les commandes des clients desireux d'acheter nos produits. Participer au controle de qualite de nos logiciels. Rediger des reponses type dans le cadre de foires aux questions (FAQ). Identifier des problemes recurrents rencontres par les clients, et en aviser son superieur

A propos de vous

Vous etes fait pour le role d'

Agent de Soutien fiscal

si votre experience professionnelle inclut :

Solides connaissances en fiscalite. Savoir travailler en equipe, et etre polyvalent. Grandes capacites d'organisation, et de gestion des priorites. Faire preuve d'efficacite meme sous pression. Excellentes capacites a communiquer tant a l'oral et qu'a l'ecrit. Proposer des solutions innovantes pour resoudre les problemes. Adaptabilite professionnelle. Experience dans le domaine du service a la clientele, savoir agir avec tact et diplomatie. Avoir le desir de connaitre de nouveaux produits et services en fonction des besoins de la clientele. Experience pertinente dans le domaine du service a la clientele. Baccalaureat, ou experience equivalente.

Atouts:

Diplome universitaire en fiscalite, comptabilite, finance, gestion. Diplome du cours d'impot de H&R Block Interet pour la fiscalite. Connaissances en matiere d'impot sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).

Quels sont les avantages pour vous ?

Vous rejoindrez notre culture inclusive de talent de classe mondiale, ou nous nous engageons a votre croissance personnelle et professionnelle a travers :

Bien-etre :

Regimes d'avantages sociaux complets ; avantages flexibles et favorables a l'equilibre entre vie professionnelle et vie privee : vacances flexibles, deux jours de conge pour la sante mentale a l'echelle de l'entreprise ; travail de n'importe ou jusqu'a un total de 8 semaines par an, 4 de ces semaines pouvant etre a l'etranger et les autres au pays, abonnement a l'application Headspace ; programme de retraite, d'epargne, de remboursement des frais de scolarite et de motivation des employes ; ressources pour le bien-etre mental, physique et financier.

Culture:

Une reputation mondialement reconnue et primee en matiere d'egalite, de diversite et d'inclusion, de flexibilite, d'equilibre entre vie professionnelle et vie privee, et bien plus encore.

Formation et developpement:

Acces a LinkedIn Learning; Talent Marketplace interne avec des opportunites de travailler sur des projets inter-entreprise ; Ten Thousand Coffees Thomson Reuters cafe de reseautage.

Impact social:

Huit groupes de ressources d'entreprise diriges par les employes; deux journees de benevolat remunerees par an; initiatives environnementales, sociales et de gouvernance (ESG) pour un impact local et mondial.

Un travail axe sur les objectifs:

Nous avons un super pouvoir dont nous n'avons jamais parle avec autant de fierte que nous le devrions : nous sommes l'une des seules entreprises de la planete a aider ses clients a rechercher la justice, la verite et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons a faire respecter l'Etat de droit, a faire tourner les rouages du commerce, a arreter les mauvais joueurs, a rapporter les faits et a fournir de l'information fiable et impartiale a des utilisateurs du monde entier.

-

Tax Support Agents, Contract - Fully Remote

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated

Tax Support Agent

. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in

English and/ or French

.

About the Role

In this opportunity as

Tax Support Agent

, you will:

Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers Apply active listening skills to diffuse a potentially tense customer interaction. Apply company policy and procedures to resolve routine customer issues. Log orders from customers who would like to purchase our products. Participate in software quality control testing. Write standard answers for frequently asked questions (FAQ). Determine recurrent issues coming from our different clients and inform the supervisor.

About You

You're a fit for the role of

Tax Support Agent

if your background includes:

Good knowledge of income tax. Demonstrated ability to work collaboratively and cross-functionally. Strong time management skills and ability to manage multiple priorities. Ability to perform well under pressure. Good communication (verbal & written). Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems. Team player with a flexible attitude and approach. Customer service orientation and experience, with proven success in customer support and relationship management. Willingness to learn additional products and services as needed to meet client demand. Minimum of 1 year of relevant work experience in customer service. Bachelor's Degree or equivalent experience.

Assets

University degree in taxation or related field (accounting, finance, administration). H & R Block tax course graduate. Good knowledge of the accounting cycle and/or experience in an accounting office. Interest for taxation. Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

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What's in it For You?

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.


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More information about Thomson Reuters can be found on thomsonreuters.com.