Job Description

ENGLISH VERSION FOLLOWS



Agent de Soutien Fiscal (Niveau d'entree)



100% teletravail



Vous etes passionne(e) par la possibilite d'apporter votre experience en matiere de soutien fiscal a une entreprise de classe mondiale, avec des possibilites de croissance de carriere illimitees ? L'equipe Operations Customer Service & Support de Thomson Reuters est a la recherche d'un agent de soutien fiscal motive. Il s'agit d'une equipe mondiale bien etablie, qui soutient nos produits fiscaux de pointe afin d'offrir une experience client de premier ordre. Le candidat ideal possede a la fois de bonnes connaissances en fiscalite et des competences en resolution de problemes ainsi que des bonnes aptitudes a la communication en anglais et/ou en francais.

A propos du poste

Dans cette opportunite en tant qu'Agent de Soutien Fiscal, vous allez :

Assurer le soutien fiscal de logiciel par telephone et courriel pour notre gamme de logiciels d'impots Appliquer les directives et procedures de l'entreprise pour resoudre les problemes rencontres habituellement par les clients Enregistrer les requetes des clients Participer au controle de qualite de nos logiciels Identifier et enregistrer les problemes recurrents rencontres par les clients Faire preuve d'ecoute afin de prevenir d'eventuels echanges tendus avec la clientele Faire des heures supplementaires et adopter un horaire varie comprenant des soirees et week-ends. Travailler a 100% a partir de votre domicile.

A propos de vous

Vous etes fait pour le role de representant au soutien fiscal si votre experience professionnelle inclut :

Solides connaissances en fiscalite Bilinguisme (Francais et Anglais) est un atout, notre clientele etant en partie a l'exterieur du Quebec Disponibilite a effectuer des heures supplementaires Disponibilite a travailler les fins de semaine en saison d'impots Etre polyvalent Savoir travailler en equipe Grandes capacites d'organisation et de gestion des priorites Faire preuve d'efficacite meme sous pression Bonnes capacites a communiquer tant a l'oral qu'a l'ecrit Proposer des solutions innovantes pour resoudre les problemes Avoir le desir d'apprendre de nouveaux produits en fonction des besoins de la clientele

Atouts

1 an d'experience en service a la clientele Diplome universitaire en fiscalite ou autre domaine pertinent (comptabilite, finance, gestion, administration) Bonne connaissance du cycle comptable et/ou experience dans un bureau comptable Diplome des cours d'impot de H&R Block Interet pour les impots ou la fiscalite Connaissance en matiere d'impots sur le revenu des societes (T2/CO-17) et/ou fiducie (T3/TP-646)

Quels sont les avantages pour vous ?

Vous rejoindrez notre culture inclusive de talent de classe mondiale, ou nous nous engageons a votre croissance personnelle et professionnelle a travers :

Culture:

Une reputation mondialement reconnue et primee en matiere d'egalite, de diversite et d'inclusion, de flexibilite, d'equilibre entre vie professionnelle et vie privee, et bien plus encore.

Formation et developpement:

Acces a LinkedIn Learning; Talent Marketplace interne avec des opportunites de travailler sur des projets inter-entreprise ; Ten Thousand Coffees Thomson Reuters cafe de reseautage.

Impact social:

Huit groupes de ressources d'entreprise diriges par les employes; initiatives environnementales, sociales et de gouvernance (ESG) pour un impact local et mondial.

Un travail axe sur les objectifs:

Nous avons un super pouvoir dont nous n'avons jamais parle avec autant de fierte que nous le devrions : nous sommes l'une des seules entreprises de la planete a aider ses clients a rechercher la justice, la verite et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons a faire respecter l'Etat de droit, a faire tourner les rouages du commerce, a arreter les mauvais joueurs, a rapporter les faits et a fournir de l'information fiable et impartiale a des utilisateurs du monde entier.



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Tax Support Agent - Entry Level



Remote



Are you passionate about the chance to bring your tax support experience to a world-class company, with unlimited career growth opportunities? The Operations Customer Service & Support Team at Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of tax knowledge and problem-solving skills in addition to being a good communicator in English and/or French.

About the Role

In this opportunity as Tax Support Representative, you will:

Provide taxation support to clients by telephone and email for our various tax software Apply company policy and procedures to resolve routine customer issues Log requests from clients with respect to the issues they encounter Participate in software quality control testing Identify and log issues reported by clients Apply active listening skills to diffuse a potentially tense customer interaction Be required to work overtime with a varied schedule including evenings and weekends Work 100% from home

About You

You're a fit for the role of Tax Support Representative if your background includes:

Good knowledge of income tax; Bilingualism (French and English) is an asset, some of our clients being outside of Quebec; Demonstrated ability to work collaboratively and cross-functionally; Strong time management skills and ability to manage multiple priorities; Ability to perform well under pressure; Good communication (verbal & written); Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems; Team player with a flexible attitude and approach; Willingness to learn additional products and services as needed to meet client demands.

Assets

1 year experience in customer service; University degree in taxation or related field (accounting, finance, administration); H&R Block tax course graduate; Good knowledge of the accounting cycle and/or experience in an accounting office; Interest for taxation; Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

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What's in it For You?

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.


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More information about Thomson Reuters can be found on thomsonreuters.com.