Job Description

Agent service a la clientele

Nous sommes une entreprise en pleine croissance, dans le domaine logistique offrant un service niche en controle de temperature

-Horaire : du lundi au vendredi, de 11 h 30 a 20 h 00

-Possibilite de teletravail (2 a 3 jours)

-Poste bilingue (obligatoire)

Principales fonctions

Garantir a notre clientele un service hors pair de type ''guichet unique''

S'assurer de repondre a la clientele par courriel ou par telephone selon les normes et procedures en place.

Repondre aux demandes des clients par telephone et/ou courriel en francais/anglais

Effectuer un suivi sur les expeditions de facon a repondre aux standards

Supporter la logistique de transport et les services.

Effectuer divers rapports Excel

Differentes taches de classement et d'entree de donnees

Autres taches connexes

Exigences

Bilinguisme obligatoire

Diplome d'etudes secondaires obligatoire

Experience minimum de 2 annees dans un poste similaire - un atout en transport

Connaissance geographique du Quebec et de l'Ontario un atout

Competences

Capacite exceptionnelle d'analyse et de resolution de problemes

Initiative

Grand sens de l'engagement

Solides aptitudes de communication interpersonnelle

Ce que nous offrons

Salaire competitif, selon l'experience

Assurances collectives apres 6 mois

Environnement de travail professionnel et bienveillant

Opportunites de developpement a l'interne

Seuls les candidats retenus seront contactes

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Customer Service Agent

We are a growing company in the logistics field, offering specialized temperature-controlled services

-Schedule: Monday to Friday, from 11:30 a.m. to 8:00 p.m.

-Possibility of remote work: 2 to 3 days per week

-Bilingual position (mandatory)

-Possibility RemoteWork (2-3 days)

Main Responsibilities

Provide our clients with exceptional "one-stop" customer service Respond to client inquiries via email or phone in accordance with established standards and procedures Handle customer requests in both French and English, by phone and/or email Follow up on shipments to ensure service standards are met Support transportation logistics and related services Generate various Excel reports Perform data entry and filing tasks Other related duties

Requirements

Bilingualism (French/English) is mandatory High school diploma required Minimum of 2 years' experience in a similar role - experience in the transportation sector is an asset Knowledge of Quebec and Ontario geography is an asset

Skills

Exceptional analytical and problem-solving abilities Initiative and autonomy Strong sense of commitment Excellent interpersonal communication skills

What We Offer

Competitive salary, based on experience Group insurance after 6 months Professional and supportive work environment Opportunities for internal advancement

Only shortlisted candidates will be contacted.

Type d'emploi : Temps Plein, Permanent

Remuneration: a partir de 20,00$ par heure

Lieu du poste : En presentiel