Job Description

Nous sommes a la recherche d'un

Agent Senior - Service a la clientele bilingue (francais/anglais)

afin de rejoindre notre equipe dynamique. La personne retenue jouera un role cle dans le soutien a nos clients, en offrant un service professionnel, efficace et axe sur la satisfaction.

Poste

:

Agent Senior - Service a la clientele - bilingue -

possibilite teletravail deux/trois journees

Horaire de travail

: Temps plein - Jour - du lundi au vendredi de 7:00/7:30 a 16:00

Responsabilites principales

Repondre aux demandes des clients (telephone, courriel) en francais et en anglais. Offrir un soutien de niveau avance et resoudre les situations complexes. Assurer le suivi des dossiers et maintenir une communication claire et professionnelle. Supporter la logistique de transport et les services. Effectuer divers rapports Excel Differentes taches de classement et d'entree de donnees Effectuer un suivi sur les expeditions de facon a repondre aux standards Collaborer avec les autres departements pour optimiser l'experience client Former et soutenir les nouveaux membres de l'equipe au besoin Autres taches connexes

Profil recherche

Bilingue (francais et anglais), oral et ecrit.

Experience significative en service a la clientele (poste senior ou role similaire, un atout). Excellentes aptitudes en communication et en resolution de problemes. Sens de l'organisation et capacite a gerer plusieurs priorites. Maitrise des outils informatiques (Suite Office, CRM, etc.).

Exigences

Bilinguisme obligatoire -

Diplome d'etudes secondaires obligatoire

Experience minimum de 2 annees dans un poste similaire - un atout en transport

Connaissance geographique du Quebec et de l'Ontario un atout

Competences

Capacite exceptionnelle d'analyse et de resolution de problemes

Initiative

Grand sens de l'engagement

Solides aptitudes de communication interpersonnelle

Ce que nous offrons

Salaire competitif, selon l'experience

Assurances collectives apres 6 mois

Environnement de travail professionnel et bienveillant

Opportunites de developpement a l'interne

Seuls les candidats retenus seront contactes

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Position: Senior Customer Service Agent - Bilingual (French/English) - Hybrid (2-3 days remote work)

Work schedule:

Full-time - Day shift - Monday to Friday, 7:00/7:30 a.m. to 4:00 p.m.

Main Responsibilities

Respond to customer inquiries (phone, email) in both French and English Provide advanced support and resolve complex situations Ensure proper follow-up of client files and maintain clear, professional communication Support transportation logistics and services Prepare various Excel reports Perform filing and data entry tasks Monitor shipments to ensure compliance with service standards Collaborate with other departments to optimize the customer experience Train and support new team members when required Perform other related duties as assigned

Profile Sought

Bilingual (French and English), spoken and written Significant experience in customer service (senior-level or similar role, an asset) Strong communication and problem-solving skills Organizational skills and ability to manage multiple priorities Proficiency with computer tools (MS Office Suite, CRM, etc.)

Requirements

Bilingualism is mandatory

(French and English) High school diploma required Minimum of 2 years' experience in a similar role - experience in transportation is an asset Knowledge of the geography of Quebec and Ontario is an asset

Key Competencies

Strong analytical and problem-solving abilities Initiative and autonomy Strong sense of commitment and reliability Excellent interpersonal communication skills

What We Offer

Competitive salary, based on experience Group insurance after 6 months Professional and supportive work environment Internal growth and development opportunities
Only candidates selected for an interview will be contacted

Type d'emploi : Temps Plein, Permanent

Remuneration: a partir de 24,00$ par heure

Lieu du poste : En presentiel